Radeon VII Performance Issues

Support Technical Support
1

Hi all,

I’m hoping someone here will be able to help me out with this…

Just upgraded my system to a Radeon VII from a GTX 1070 and for some reason my performance in game is just relatively terrible. Unless I was in a capital I pretty much would never leave 144fps with the 1070 but my R7 will maybe max out at around 110, and average like 80fps no matter where I am which makes no sense.

Watching my system usage for whatever reason the Radeon VII will go to 1800mhz in other games but NEVER will for warcraft it will bounce in cycles between 250mhz and around 1300mhz. Especially if I have Youtube open on my other monitor it feels like for some reason it’s just juggling the video application that’s getting priority of the GPU.

My specs are:

Ryzen 7 2700 (non x) at 4.1ghz 1.425
Asrock X470 Master SLI/ac MB
16g Corsair Vengence RGB 3200mhz
Radeon VII running 19.3.3 and latest Bios Revision
1tb ssd (that WoW is on) and 2tb HDD
Windows 10 Pro Version 10.0.17763 Build 17763
DxDiag at the bottom

Things I’ve already tried:
Reinstalling Radeon Drivers, tried 19.3.3 twice and 19.2.2 once.
Used DDU to totally remove the 1070 drivers.
ran the game with DX11 and DX12 and legacy DX11, used different multisampling options. Ran the game as an admin. Tried revision 1.90 and 1.50 of the MB Bios.
Removed all OC, tried different OC settings.

I haven’t had any luck fixing this and I’m going to be super bummed if I have to return my R7 over this issue, so thanks for any help I can got on this!

DxDiag:

System Information

  Time of this report: 3/31/2019, 17:56:43
         Machine name: JULIEN-DESKTOP
           Machine Id: {F6C35E29-A247-4B84-8588-655BBAF9221C}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
             Language: English (Regional Setting: English)
  System Manufacturer: To Be Filled By O.E.M.
         System Model: To Be Filled By O.E.M.
                 BIOS: P1.50 (type: UEFI)
            Processor: AMD Ryzen 7 2700 Eight-Core Processor           (16 CPUs), ~3.2GHz
               Memory: 16384MB RAM
  Available OS Memory: 16316MB RAM
            Page File: 6913MB used, 11835MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Sound Tab 5: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: AMD Radeon VII
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x66AF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_66AF&SUBSYS_081E1002&REV_C1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24470 MB
Dedicated Memory: 16311 MB
Shared Memory: 8158 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.653320,0.333984), Green(0.299805,0.615234), Blue(0.146484,0.056641), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LED Cinema
Monitor Id: APP9236
Native Mode: 1920 x 1200§ (59.950Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\amdxc64.dll
Driver File Version: 25.20.15027.9004 (English)
Driver Version: 25.20.15027.9004
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: GPU_PV_HIGH_SECURITY
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 3/17/2019 8:00:00 PM, 1959312 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-25EF-11CF-9E50-AD127AC2D435}
Vendor ID: 0x1002
Device ID: 0x66AF
SubSys ID: 0x081E1002
Revision ID: 0x00C1
Driver Strong Name: oem26.inf:cb0ae41493b23e0a:ati2mtag_Vega20:25.20.15027.9004:PCI\VEN_1002&DEV_66AF&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

       Card name: AMD Radeon VII
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x66AF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_66AF&SUBSYS_081E1002&REV_C1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24470 MB
Dedicated Memory: 16311 MB
Shared Memory: 8158 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.645508,0.330078), Green(0.309570,0.617188), Blue(0.152344,0.073242), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: XG2402 SERIES
Monitor Id: VSC1B35
Native Mode: 1920 x 1080§ (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340461.inf_amd64_c6db5d91b1f3fdf9\B340443\amdxc64.dll
Driver File Version: 25.20.15027.9004 (English)
Driver Version: 25.20.15027.9004
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: GPU_PV_HIGH_SECURITY
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 3/17/2019 8:00:00 PM, 1959312 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-25EF-11CF-9E50-AD127AC2D435}
Vendor ID: 0x1002
Device ID: 0x66AF
SubSys ID: 0x081E1002
Revision ID: 0x00C1
Driver Strong Name: oem26.inf:cb0ae41493b23e0a:ati2mtag_Vega20:25.20.15027.9004:PCI\VEN_1002&DEV_66AF&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

1 Like
2

While in-game hit “F11” because it sounds like “Radeon Chill” is enabled which is usually enabled by default and supported by several games and you can disabled it on the fly while in-game, Radeon Chill basically caps your FPS between 70 and 140.

Also while in any game hit “Alt-R” to bring up the configuration menu with features, fan speed, overclocking, GPU temps and many other features.

Also hit “Ctrl - Shift - O” in any game to bring up the quick stats AMD Overlay.

2 Likes
3

Love u lots man thanks for the info RMA’ed my first card do to this now I know what took it out my gpu temps going way over 102 C that’s a lot of heat now I know it can be controlled and running nice and cool at 60 fps