Since September of last year I have submitted multiple bug reports both in game and here in the forum and opened multiple tickets for the issue below, only to be told the GM’s can’t do anything to help. All I am asking is for confirmation that the dev team is aware and are currently working to fix the issue or they can delete ashbringer from my inventory so that I can complete the quest.
Issue: I am currently having an issue with the paladin quest “Search for the highlord”. At the end of the scenario for the quest when you can turn in the quest to receive the next quest to go to EPL and the griffons are supposed to come to take you back to EPL and the scenario bugged the quest ? stayed grey and I was unable to hand the quest in and the griffons did not spawn. In order to leave I had to right click my character portrait and click the leave the instance button to leave. Once out of the scenario I noticed that the quest progress had reset to the beginning. I then redid the scenario and I am now stuck on the “Retrieve Ashbringer” portion of the quest due to me having previously looted the weapon in the prior scenario. I can’t delete the artifact weapon so that I can reloot the weapon and the quest is also not abandonable so at this point my character is stuck on the quest and I can’t access the order hall due to not being able to complete the quest.
Is there anyway blizz can just delete the weapon from my inventory so that I can reloot it? Or adjust my quest progress to complete? Can something please be done so that I can finish the quest and access my order hall? Is this issue just falling on deaf ears? Please help or at least let me know you are aware of all my posts and are going to fix the issue since the GMs are telling my they can’t help.