I don’t know if this is an old bug that came back but I did the quest with two fractured sparks in my bag, I saw both disappear and then I got 2 back so I am now half a spark behind on an alt. Is this something I can perhaps put a ticket in for?
Regardless this is a massive bug for the start of the season.
I had the exact same thing happen as well. Put in a ticket and the gm said it was happening to a bunch of people and to add it to the bug report forums for some reason. Really hope its fixed by next week
I confirmed with the spark script that my DK has looted 2 fractured sparks, but I am definitely missing one.
Edit:
Submitted a ticket, GM said they’re aware but there’s absolutely nothing a GM can do to fix quest bugs like this which causes players to lose items.
You’d think there’d be a way to check the log to see the quest consume 2 fractured sparks by mistake, or at least check against the fact the character has looted 2 halves but doesn’t have 3 halves after the quest.
Please tell me there’ll be some sort of fix to this so my DK isn’t permanently a week behind on crafted gearing for the entire season.
I’m also having this issue. GM recommended to post here, as they’re unable to do anything about it. Hoping to resolve eventually so I won’t be a week behind all season.
I have screencaps of my experience showing getting a catch-up fractured spark from a delve, getting the weekly spark from the pinnacle cache, then getting the 2 sparks from turning in ‘A sparkling fortune’ but it consumed the 2 fractures that I had and gave me the 2 that are the reward for the quest.
Not super hopeful this will get looked into, given that I’m sure it’s a super small subset of people who turned the quest in with 2 fractured sparks in their bags compounded by the fact that if someone got this bug they would notice or go through the effort of posting about it.
Wanted to discuss this even further, with the new half of a spark that was given to ALL players those that are affected by this bug are still a week behind.
I imagine the bug is related to the ‘exploit’ that allowed some players to turn in the quest without a half spark in their bags? It seems that the quest does not actively look for 1 fractured spark in your bags, it just says ‘has player received a fragment?’ > “allow them to turn in this quest and take ALL fragments from their bags”.
Really hope that since the devs are looking into this, we aren’t overlooked and our scenario can be fixed too.
Well at least the extra spark lets me still craft a weapon on Tuesday like I was hoping for, but we’re still a week behind.
I did the quest on another char and it worked, but I had to split my stack of two up. I put one in the bank. It actually completed the quest with the bank deposited one lol.
So the issue is only when they’re stacked.
spark still mia other toons have found 2 this week main only has the one from quest turn in
Similar issue here. I’ve done all possible weeklies, ran raid, M+, and delves… my main is still at 3 fractured sparks while my alt has gotten 4.
I could have swore that I already had one on my main from this week, but after I picked up the quest on Khubon I only had 1 in my bag (crafted an item previously).
Checked bank, reagents, mail, and item restore and it’s nowhere to be found.
Update to this bug.
My DK completed the weekly quest from Brann that should have given a fractured spark this week.
Nothing happened. I checked the currency cap flag and it is showing 3 of 3 earned while sitting on just 1.5 sparks instead of 2.5 sparks.
I don’t know if the two bugs are connected but my DK is now an ENTIRE spark behind, still can’t craft a weapon which is a huge power jump at the start of a competitive season.
This is unacceptable without any acknowledgement of the issue and a fix is coming.
I’m in the exact same situation on my evoker. Sent a ticket explaining that I had done everything in my power to receive 5 spark fragments and am at 3 and also posted in the bug report thread.
Got a response from a GM explaining spark mechanics and saying to make a post in the bug report forum lol. At this point I guess not much can be done other than hope they fix it at some point
Blizzard updated the support article on fractured sparks. https://us.battle.net/support/en/help/article/364643
So for any of us that had the quest eat two fractured sparks you have to submit or reopen your ticket on the issue and they should be able to assist.
The other bug related to missing fractured sparks this week isn’t cleared up yet.
I am also missing 2 fractured sparks due to the quest bugging out. Help!