Sadly last night, upon getting the blade heated up by Onyxia (successfully), Onyxia’s wing landed right where my sword was on the ground. It was very clearly visible during the fight that it had heated successfully. Unfortunately, it could not be clicked over the Onyxia loot icon, despite all angles (3rd +1st person), until it eventually disappeared.
Ok, things happen. I decide to submit a bug/ticket. Thinking, at worst, I’ll just do it again. Upon researching, I could not find any issues of this, so figured I would report it so that it could be looked at as an issue for Blizzard.
Get a GM response today. After saying “We see that you were having a really hard time trying to heat up the blade during your Onyxia run earlier.” (no, no that is not my problem). They reiterate they are “surprised that first person was not working for you.” (That is what I said yes, so they are saying this is not known to them). They tell me there is absolutely nothing they can do, and that it will not be investigated.
WHAT?!
I’m sorry, but I just reported an issue that Blizzard just told me they know nothing about, and that they are not going to even investigate it?
I would have found the response of “We are very sorry this happened to you, we are going to thoroughly investigate this issue, but sadly for now, you will have to repeat the process over” acceptable. Stuff happens. But, absolutely no investigation into an issue that takes this much time/effort/people, that they have no idea about, and essentially calling me a liar is more than I can handle from this company tonight. I pay a sub fee. I pay for a babysitter to help with my kids on raid nights so that I can participate in these fun evenings. And I get told they refuse to even look into the matter, and insinuate that I am a liar by reiterating that they are surprised and specifying how it should have worked.
I have been having SO much fun with my rl friends playing this game, spent a lot of time to get to this quest. And would have been fine doing it again. But this is too much for a game that I am supposed to be having fun playing.
Thanks Blizzard, thanks for making me cancel my subscription tonight, and redirecting how my close friends and I spend our time. That is the absolute “best” customer service response from anybody I have had in a looooonnnnnng time. I am pretty sad over this, and honestly can’t help but laugh a little bit also. Please, feel free to have a laugh at me also everyone, I’m trying to remain semi-light after this, but I can’t continue on a broken quest-line that they refuse to admit even happened, that is absolute madness.
I am so very thankful for my community of players on Bloodsail-Buccaneers for all the assistance so far playing this wonderful game. This is a truly sad night.
Edit I had another GM contact me after all of this who was really very sincere in their apology over this issue, but honestly, the damage is done tonight
Edit Again I had a third GM contact me just now. They restated that the process to complete the quest is very strict, and gave me a point by point explanataion, again, again, on how to do the quest… at no point have they acknowledged the actual problem that I have typed out multiple times to them, and do not seem to understand the basic explanation of “I am trying to inform you that I did that, and it did not work, in front of an entire raid of witnesses”. Thank you to GM #2 in chat still for being the one person that actually looked into what I did and apologized. GM #3 has taken it a step backwards again, and here I am, the liar yet again.