They have a long history of wrongfully banning people.
I have 2 friends who were wrongfully banned and after numerous tickets and forum posts and week+ they unbanned no apology nothing one of them at least got gametime compensation the other got nothing.
Also got a nice little threat from a customer support rep in the cs forums about my own account and ensuring next time my account has a suspension “i won’t be so lucky”
Eventually people will see this company for what they are and have nothing else to do with them sad to see what was once a great company over the 20 years i’ve played go to rubbish.