I purchased the Heroic ($49.99) upgrade, followed the introductory quest, got the weapons and mounts, but did not get any toy or pet. Nothing in my bags, in the pets tab, or in the mail. I also went to the Innkeeper in both SW and Darn, neither have any quest or anything for me. On the store details screen where we purchase, it shows a comparison between the Heroic and the Epic versions of the upgrades, with the Heroic version clearly getting the Penguin Pet and the Fishspeakers’s Lure.
I submitted a ticket to a GM, who reminded me that I need to complete the introductory quest, (which I already did before submitting the ticket) and provided me a link which led to information about missing weapons/mounts from the 70 boost, also suggesting to complete the introductory quest. Again, nothing about the Pets/Toys.
Update #1:
I submitted a ticket, and have had the responses of 3 different GMs so far:
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The first GM suggested I do the Introductory quest. I did this before I submitted the ticket.
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The second GM gave me a link to the Wowhead Penguin Toy/Fishspeaker’s Lure items and quest, and told me to visit an Innkeeper. I did this, and the Innkeepers don’t have any quest for me.
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The third GM only suggested I submit a bug report on the forum and hopefully someone will get to it.
Like many other players, I paid 49.99 for the boost plus items. I shouldn’t have to go on a continual witch hunt for these items. I just want what I paid for; it can be mailed to be via anonymous NPC, placed in my bags, or my character can be reset somehow so I can get the Toy/Pet quest from the Innkeepers.