To make it clear, because in-game support don’t seem to be able to understand even after clarifying 4 times, I am not complaining about profession skill level. I am talking about profession knowledge points. Knowledge points are supposed to be retained if you drop a profession and pick it back up again. This did not happen in my case.
I had engineering. I collected all the profession knowledge items in the world (24 points) , but did not level up the engineering skill level to skill level 25 to use the points.
I dropped engineering to get enchanting to disenchant some stuff before I leveled engineering because I can read and see that unlearning a profession makes it go to 0.
I relearned engineering, leveled it up to 25 and I only had 10 knowledge points.
In essence, the 24 points from world profession items are gone and I cannot pick the items up again or anything.
This fresh character that I used the boost on to make myself feel better about spending $100 to play a game 3 days early, is just forever bricked? -24 profession knowledge forever?