I have a Radeon RX 580, 8192 MB memory, a Dell with Intell i5-3350 and 8 GB system memory. Up to date Windows 10.
Every so often I get a black screen for about two seconds. I do not lose control of my character – I just can’t see anything.
The Radeon is new, my last graphics card died, so I replaced it.
Details:
Radeon Software Version - 19.6.2
Radeon Software Edition - Adrenalin 2019
Graphics Chipset - Radeon RX 580 Series
Memory Size - 8192 MB
Memory Type - GDDR5
Core Clock - 1405 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 8 GB
CPU Type - Intel® Core™ i5-3350P CPU @ 3.10GHz
Radeon Settings Version - Not Available
Driver Packaging Version - 19.20.01.07-190612a-343774C-RadeonSoftwareAdrenalin2019
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01399
OpenGL® Version - 26.20.11000.13559
OpenCL™ Version - 10.0.2841.19
AMD Mantle Version - 9.1.10.0316
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.11
Vulkan™ Driver Version - 2.0.91
Vulkan™ API Version - 1.1.108
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - Radeon RX 580 Series
Device ID - 67DF
Vendor ID - 1002
SubSystem ID - C580
SubSystem Vendor ID - 1682
Revision ID - E7
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version - 015.050.002.001
BIOS Part Number - 113-58085STB1-W90
BIOS Date - 2018/01/18 23:42
Memory Size - 8192 MB
Memory Type - GDDR5
Memory Clock - 2000 MHz
Core Clock - 1405 MHz
Total Memory Bandwidth - 256 GByte/s
Memory Bit Rate - 8.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
Looking for help or suggestions.
Hi Fence
Let’s reinstall the AMD driver after performing a clean uninstall.
We like to use a tool called DDU on the forum here for the clean uninstall. Official free download is here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1788
Basically you extract the uninstaller from the download. (it will extract to a folder called DDU) *Then unplug the Ethernet or disable the Wifi to avoid Windows automatic driver installation.
I like to boot the computer into safe mode then run the DDU tool. (This isn’t essential and you will need to confirm you have the windows password before you do so. If you are using a PIN it will ask for the actual password after running safe mode.)
On the tool you select Graphics type then AMD. Run the recommended “Clean then restart”.
(If Nvidia graphics were installed at one time you would want to run the tool again - set it to Nvidia and clean those remnants out)
If that doesn’t help we should take a look at your systems DXDiag report.
The second section of page has DXDiag report instructions - we don’t require the MSinfo report.
That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.
(The green bold portion of the link: https://pastebin.com/**Qk28Ed1P**)
I’ll do that immediately. Thanks.
I’m off for a bit here. If you haven’t already try running the game’s repair tool as well.
*First run the Battle.net Launcher in Administrator mode - close Launcher. Restart computer to stop all Blizzard processes. Right click the desktop icon - select “Run as Administrator” - Then run the Tool.
Tool is found on the Battle.net Launcher. Look for “Options” - directly below the Wow-BfA emblem. The tool is there.
I will check this in a couple of hours.
Enabling AMD Freesync solved the problem. Everything else was gravy, and good practice.
Thank you!
Update.
The problem went away for about fifteen minutes, then was back.
Support suggested deleting and reinstalling the driver again.
The problem is that after deletion, the driver would never fully install.
Not sure why. I’ve deleted the partial and tried to reinstall about five times. I’ll probably just suspend my subscription again for a while until I figure it out.