So my son had a battle.net account for Overwatch 1/2, and had tried the free trial of WoW, but never had any game time added.
His account shows up under my RAF tab but when I created a ticket I got this response
*I’ve read through your ticket here and understand you’re having some trouble with Recruit-a-Friend. *
*I looked into the link and found your WoW#1 is linked to your sons WoW#2. Your sons WoW#1 account was not eligble to be recruited, so a new account WoW#2 was made. To receive the benefits and rewards of Recruit-a-Friend your son must play on WoW#2. *
As always we will be here for you if you need anything else. Stay safe and take care.
- What is the 2nd WoW account?
- Why does he show up under RAF and I can whisper him?
- Why was his first account not eligible?
You’re better off asking follow up questions to the mouth of the horse tbh. But I’ll give it a shot:
You can have multiple Wow accounts under the same battlenet. You can recruit accounts under the same btag apparently: Raf self using another account but on same bnet? - #4 by Vrakthris
Here is the eligibility criteria: https://us.battle.net/support/en/article/000046861
To recruit a friend, your friend’s WoW account must match one of the below descriptions:
- Your friend’s account is new, created in the last 7 days.
- Your friend hasn’t had paid game time for over 24 months. If your friend has returned and had paid game time in the last 7 days, they are still eligible to accept your invite.
I hope that helps. I’d really ask customer service for any more clarity, they can see eligibility and timelines etc.
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I did, I just wanted more input. He’s never had any game time at all for WoW, so I don’t understand why wouldn’t be eligible.
- Your friend’s account is new, created in the last 7 days.
Was it a new account? The rep will better be able to speak to that - if that account WAS without a doubt eligible at the time, you could see if that eligibility could be transferred (I’m not sure if Blizz will do this - note the pattern for me with CS is you’ll get a macro response first, and you have to ask again to speak to another rep).
He had an account for Overwatch, and had tried the Free Trial of WoW up to level 20, but never had any game time.
The eligibility criteria mentions the account being new, not that the account didn’t have any game time - where are you seeing this as the eligibility requirement?
If they had created the account >7 days ago (the only relevant criteria I’m seeing), game time or not they wouldn’t be eligible by the letter of the policy I’m seeing!
I could see some confusion with this:
- Your friend hasn’t had paid game time for over 24 months. If your friend has returned and had paid game time in the last 7 days, they are still eligible to accept your invite.
But I think this is referring to returning players that have had game time before, but over 24 months ago. The account you’re referring to isn’t a “returning account”, because they’ve never had paid game time.
So I don’t think it met either of the eligibility criteria. Disclaimer I’m just supposing this based on the policy, CS will best be able to confirm 
I see what you’re saying, that doesn’t seem quite fair.
How far along are they leveled now? If they were only level 20, starting over wouldn’t be too laborious I think - can hit that in an hour or so? Could level up with them.
Or you can make your case to the CS rep - had you realized this, your son would have simply played on the second account. Honest mistake, they might take this into consideration.
Like I said, don’t accept the first macro response you get - keep asking questions politely.
There also should be some sort of prompt that a 2nd account was automatically created.