Pre-purchase boosted character missing half of its gear

these character start with 424 ilvl all around, the druid i boosted started with the gear you will see on that picture below

Imgur

now obviously i know this is usually not place to adress those so i opened a ticket , 16 hour later i get an auto reply by some robot telling me to essentially come on the forum ,but the forum people will usually tell you to open a ticket

quite ironic dont you think .

im gonna be straight honest with yall , getting an auto reply on a ticket related to a bug about a product i paid 130 ish $ for ,kinda make me feel emotion and word i will not say here because its not very family friendly.

for the people who would say i sound entitled ,sure i dont care .
when i pay for a product i expect what i paid for ,product is defect/does not work as intended i feel like i’m within my right to be unhappy and not satisfy with said product.

Especially when the support is sending me in this hell loop of ticket telling me forum and forum people telling people open ticket

I had the same experience with my Druid. I boosted a Mage and got a complete outfit. I have not yet submitted a ticket.