Pls Help. Transfer Aborted: Instance Not Found

Support Technical Support
1

I have been having issues with connection to the game for a few weeks now. And I feel like it’s just getting worse now. When I try connect to the game, I’m usually stuck on “Connecting” Or it gets to “Logging in to Server” and then disconnects. And then I have to try again a 2nd or 3rd time before it connects me to the game. And then in game, when using a hearthstone/portal/try to zone into an instance or BG, or even just flying manually or on a flight path and entering a new area, I keep getting “Transfer Aborted: Instance Not Found” and then have to try to zone into whatever I’m attempting, for at least 3 times before it loads. The worst is when this happens while flying and I get dismounted mid air and die in some random place. I have tried these methods to fix this and none have worked.

Methods tried:

  • Update Your IP Address and Flush DNS
  • Restart your Network Devices
  • Disable Startup Programs
  • Update Your Graphics Drivers
  • Reset Your WoW User Interface
  • Scan and Repair WoW Installation
  • Disable Optimize Network for Speed
  • Uninstalled Avast
  • Whitelisted WoW on Windows Defender

I have tried all those options, and I have reinstalled WoW and Battle.net on a different SSD and that didn’t help either. (Reinstalling WoW and Battle.net had their own issues which I had to solve by using an VPN to get past, which IDK why that’s an issue…) I don’t have any issues with any other online game, or MMORPG. Only this one. I’m getting really frustrated because it’s screwing up my enjoyment in the game. Leaving me frustrated many times due to this issue. Any help would be appreciated. I don’t know what else to do.

2

Hey there,

So if a VPN helped solve the install issues, that would indicate a network or connection routing issue via the ISP.

A VPN only serves to do 1 or 2 things.

  1. It changes the DNS service from your ISP to that of the VPN host. This will change the route your data takes to get from you to our service.

  2. Most will encrypt your data. This will change how local networks prioritize your data for transmission to its destination.

That’s pretty much it. Outside of that, the description you provide points to either client/settings corruption with the game, software conflicts with something else on the system, or again, a network/connection issue.

Did you try the VPN with the game itself or just to manage the install? Would be worth checking that to see if the issue persists on VPN.

You’ve done a lot of troubleshooting already and for us to provide anything more specific, it would be best if you submitted a ticket for the issue, making sure to attach the requested system files.

You can click on your name at the top right of this page, click support, then click contact support. You will want to run and attached copies of the following to the ticket.

System Reports: https://battle.net/support/article/12988

WinMTR: https://battle.net/support/article/000027780

We will want 2 tests here, both 10 minutes long. While testing and replicating the issue.

The first test using the normal connection and while experiencing any of the reported issues.
The second test using an alternate device, alternate internet connection or a vpn.

That will give you 4 files to attach to the ticket submission.

You should also put the list of steps you tried within the ticket as well so we don’t end up sending you a bunch of stuff you have already done.

3

So I tried to play the game with my VPN on and it works. So I guess I have to play WoW with a VPN now. Which is weird cause I never had this issue before. Should I still submit a ticket with the steps you recommended?

4

sometimes an out of date network drivers and or (Game Drivers) like micosoft visual C++ (from dates 2008 2010 2012 2013 and 2015-2022(x64 and x86) / micosoft .NET Framework 4 / OpenAL (Open Audio Library) micosoft XNA Framework Redistributable 4.0 can make the game not connect properly … or use Driver Booster to update the network drivers (free) or pro (paid) to update everything else

5

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