I found this through digging and reading threads about this issue:
Apparently, Blizzard is trying their best. They don’t have a contract with Level 3, which kinda of explains why this has gone on for so long and gotten worse as time goes on. It also sheds some light on why there’s a pinned thread at the top.
We could be in this for a while folks. Thank you Lantrasau for posting this. I retract my statement above in this therad, as reading this here, makes everything really clear and understandable.
I don’t know if they need repeated posts from us but if they do, I’ll be glad to post more logs.