They have to turn it into just another dps or they have to increase group size to 6. Guess which one is easier.
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The support role was always going to be a balancing nightmare, the game was never designed for it. Paladin / Shaman were the original support classes and the solution to make them viable and fit within the design of the game was to turn them into real dps with a sliver of their support left.
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People have been asking for groups to be enlarged to 6 to fill 1 tank / 1 healer / 4 dps for over a decade. There are too many dps players and not enough spots. The game will crumble under its own wieght if the dps spots are reduced to 2 + a support (which only one class can fill).
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