Please De-Nerd "Error #132, Fatal Error"

Support Technical Support
1

Hi! I have been having some severe problems with WoW crashing since 8.3 launched on Jan 14.

These are the Windows Error Reports since then.

1/18/2020 2:59 AM Application Error Faulting application name: DeliveryService.exe, version: 3.5.2006.0, time stamp: 0x5ba53f43 Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0xc30ded87 Exception code: 0xe0434352 Fault offset: 0x0011ab32 Faulting process id: 0x2860 Faulting application start time: 0x01d5cdab51fd1962 Faulting application path: C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 64e082c6-1fc1-45bd-bb38-3612f0a17a62 Faulting package full name: Faulting package-relative application ID:

1/17/2020 9:19 PM Application Error Faulting application name: svchost.exe_DoSvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: dosvc.dll, version: 10.0.17763.1, time stamp: 0x5a103b7e Exception code: 0xc0000005 Fault offset: 0x00000000000d3b0f Faulting process id: 0x107c Faulting application start time: 0x01d5cd7b7ab12c4d Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: c:\windows\system32\dosvc.dll Report Id: 93c94621-4d5e-4aa8-a272-ceef86aaa8a8 Faulting package full name: Faulting package-relative application ID:

1/17/2020 9:08 PM Application Error Faulting application name: svchost.exe_DoSvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: dosvc.dll, version: 10.0.17763.1, time stamp: 0x5a103b7e Exception code: 0xc0000005 Fault offset: 0x00000000000d3b0f Faulting process id: 0x1d0c Faulting application start time: 0x01d5cd7774833781 Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: c:\windows\system32\dosvc.dll Report Id: 425d1a58-62cc-4393-8702-b335c44e0b33 Faulting package full name: Faulting package-relative application ID:

1/17/2020 8:47 PM Application Error Faulting application name: svchost.exe_DoSvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: dosvc.dll, version: 10.0.17763.1, time stamp: 0x5a103b7e Exception code: 0xc0000005 Fault offset: 0x00000000000d3b0f Faulting process id: 0xe30 Faulting application start time: 0x01d5cd76eb30be90 Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: c:\windows\system32\dosvc.dll Report Id: 9640aa19-b62f-4d6e-ad58-6357cd402fb2 Faulting package full name: Faulting package-relative application ID:

1/17/2020 8:44 PM Application Error Faulting application name: svchost.exe_DoSvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: dosvc.dll, version: 10.0.17763.1, time stamp: 0x5a103b7e Exception code: 0xc0000005 Fault offset: 0x00000000000d3b0f Faulting process id: 0x918 Faulting application start time: 0x01d5cd0faff9bd90 Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: c:\windows\system32\dosvc.dll Report Id: 822d57d0-7263-489a-a84b-9abce55d0e22 Faulting package full name: Faulting package-relative application ID:

1/17/2020 8:25 AM Application Error Faulting application name: DeliveryService.exe, version: 3.5.2006.0, time stamp: 0x5ba53f43 Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0xc30ded87 Exception code: 0xe0434352 Fault offset: 0x0011ab32 Faulting process id: 0x10e4 Faulting application start time: 0x01d5cd0fac381a67 Faulting application path: C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: f7bae9ff-be21-4084-9ea5-8135b11d81ed Faulting package full name: Faulting package-relative application ID:

1/17/2020 7:58 AM Application Error Faulting application name: Wow.exe, version: 8.3.0.33073, time stamp: 0x5e1f745a Faulting module name: ntdll.dll, version: 10.0.17763.194, time stamp: 0xe8b54827 Exception code: 0xc0000005 Fault offset: 0x000000000004df23 Faulting process id: 0x33b8 Faulting application start time: 0x01d5cd09a1f5a85f Faulting application path: C:\Program Files\World of Warcraft_retail_\Wow.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 7220170a-9ba1-4462-99aa-7b2ef4c01a0b Faulting package full name: Faulting package-relative application ID:

1/16/2020 8:48 AM Application Error Faulting application name: svchost.exe_DoSvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: dosvc.dll, version: 10.0.17763.1, time stamp: 0x5a103b7e Exception code: 0xc0000005 Fault offset: 0x00000000000d3b0f Faulting process id: 0xca0 Faulting application start time: 0x01d5cc3334fa2f67 Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: c:\windows\system32\dosvc.dll Report Id: e5542393-82a1-4bbb-8b0f-6055b5b92e67 Faulting package full name: Faulting package-relative application ID:

1/16/2020 6:07 AM Application Error Faulting application name: DeliveryService.exe, version: 3.5.2006.0, time stamp: 0x5ba53f43 Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0xc30ded87 Exception code: 0xe0434352 Fault offset: 0x0011ab32 Faulting process id: 0x2bb8 Faulting application start time: 0x01d5cc332ab755c7 Faulting application path: C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 74458331-141a-470a-bfbd-829277fe72e6 Faulting package full name: Faulting package-relative application ID:

1/16/2020 2:00 AM Application Error Faulting application name: DeliveryService.exe, version: 3.5.2006.0, time stamp: 0x5ba53f43 Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0xc30ded87 Exception code: 0xe0434352 Fault offset: 0x0011ab32 Faulting process id: 0x2854 Faulting application start time: 0x01d5cc10a5dbb88e Faulting application path: C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 2847c6e6-c54c-4aba-b5b5-66c7e4176aeb Faulting package full name: Faulting package-relative application ID:

1/14/2020 4:48 AM Application Error Faulting application name: svchost.exe_DoSvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: dosvc.dll, version: 10.0.17763.1, time stamp: 0x5a103b7e Exception code: 0xc0000005 Fault offset: 0x00000000000d3b0f Faulting process id: 0x3024 Faulting application start time: 0x01d5ca9476406f9e Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: c:\windows\system32\dosvc.dll Report Id: a23716d2-73d9-4572-beb1-f6870d3e05fc Faulting package full name: Faulting package-relative application ID:

1/14/2020 4:37 AM Application Error Faulting application name: svchost.exe_DoSvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: dosvc.dll, version: 10.0.17763.1, time stamp: 0x5a103b7e Exception code: 0xc0000005 Fault offset: 0x00000000000d3b0f Faulting process id: 0x282c Faulting application start time: 0x01d5ca920c84aa14 Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: c:\windows\system32\dosvc.dll Report Id: 8f6f34f7-b082-41e0-b5b3-33808fb9f5ad Faulting package full name: Faulting package-relative application ID:

1/14/2020 4:21 AM Application Error Faulting application name: DeliveryService.exe, version: 3.5.2006.0, time stamp: 0x5ba53f43 Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0xc30ded87 Exception code: 0xe0434352 Fault offset: 0x0011ab32 Faulting process id: 0x548 Faulting application start time: 0x01d5ca9209188ff3 Faulting application path: C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 01817d05-984b-4521-ae7f-4c0fcbead22b Faulting package full name: Faulting package-relative application ID:

1/14/2020 4:17 AM Application Error Faulting application name: svchost.exe_WbioSrvc, version: 10.0.17763.1, time stamp: 0xb900eeff Faulting module name: wbiosrvc.dll, version: 10.0.17763.168, time stamp: 0x0fd7784e Exception code: 0xc0000409 Fault offset: 0x0000000000020e5d Faulting process id: 0xdf0 Faulting application start time: 0x01d5ca9153e255d3 Faulting application path: C:\WINDOWS\system32\svchost.exe Faulting module path: c:\windows\system32\wbiosrvc.dll Report Id: 6afd8a28-1c44-4854-bace-56065eaaf133 Faulting package full name: Faulting package-relative application ID:

I also have the DxDiag saved, but can’t figure out how to upload. If you would like me to copy and paste, please let me know and I will do that.

If someone can de-nerd the errors for me, and just tell me how to fix it, that would be lovely, as I have lost 2 Vessels of Horrific Vision yesterday alone, and am getting super irritated by the constant disconnects/crashes.

TIA
-Squeak

2

Hi, I was wondering if you have windows 10? I’ve been having issues and it has intensified in the last three days. Did you ever get any response? I’ve tried everything that is mentioned in the error article and even what I could find online.

Thanks!

3

My laptop came with W10, but I haven’t had THIS many crashes since I got it. It’s only been since 8.3 launched that it’s been several times a day. Like, I just crashed for the second time in an hour.

And, by the lack of other comments, no, I haven’t received a response. Sorry.

4

Hi Squeaktoy

Let’s take a look at this error. Navigate to the main Wow folder > retail folder. Inside is the Errors folder. Open that folder and the error files themselves will be inside. Right click the most recent file then use notepad to open.

That will be a long wall of text - we need to see it all. You will need to put it in Code Blocks to paste on the forum here.

To do that paste the report in a chat box. Then right click > “select all” - should highlight everything. Once highlighted click on the little </> symbol on the bar above the chat box.

Alternately you can paste the entire error on pastebin.com then provide the end code portion of the URL - example below.

(The green bold portion at the end of the link: https://pastebin.com/Qk28Ed1P) <---- this code

5

pRmVrhW8

Wouldn’t let me post just the code, said I needed 2 more characters.

6

Hi Squeaktoy

Looks like the Discord overlay may be involved here. Often causes game issues. Open Discord user settings - gear symbol lower left corner. Go to Overlay use the slide switch to disable. Switch button should be in left position for disabled

Nvidia Geforce Shadowplay is suspect as well here. Disable that.

7

I stopped using Discord overlay. And I can look into the Shadowplay.

EDIT

So, bad news bears. I didn’t even have the GE Force Experience installed. I did re-install it, to update a driver, but I can’t find a Shadowplay anything anywhere *TO disable.

8

Go ahead and test with the Discord disabled. See how things work.

9

I haven’t had the Discord Overlay enabled since before Christmas.

All the crashes started the day 8.3 launched. :frowning:

10

Ahh - you gave me an Error report from October. Trying to trick the old troubleshooter :stuck_out_tongue: - find a more recent one.

11

Sorry, didn’t realize that one was from October. =/ My bad.

9Jd4GNhU

They were organized funny. I had to sort by date modified. This one is from today.

I HAVE disabled and deleted a bunch of module folders in the add-ons that I don’t use, or haven’t seen used in the addon itself. Hoping that will help.

If you wanna double check, though, that’s be lovely. :heart:

12

Looks like this may be graphics related. Let’s reinstall there. Looks like this is a notebook. Let’s start with a DXDiag report. You can pastebin that as well - long wall of text.

The second section of page has DXDiag report instructions - we don’t require the MSinfo report.

Also give me the model number of the notebook - should be on a sticker somewhere.

13

baZQKzH8

I think the model number is in there somewhere. If not, P69F.

14

Well right off the top the first thing that needs updating is Windows. You are a major update behind running the Redstone 5 Windows from 2018. Let’s get Windows right up to date then see where we stand. Will take awhile - I’ll be around for a few hours. Working on a Classic character.

Type Update in the windows search box. Click on Check for Updates. The next screen that opens will be the update pane. It will likely say “You’re up to date”. Ignore that untruth then click the button below labeled - Check for Updates

Now be warned that will start updating everything. It will take some time. Once it is done continue to click the button until you truly have no updates.

Note - The 19H1 update is on a staggered release. It is possible it may not be available to your machine as yet. If that is the case we will download then install.

https://www.microsoft.com/en-us/software-download/windows10

update is at top of page - November 2019 update

15

I know I am a bit behind, but every time I try to update windows, it tells me it can’t connect, and I can’t find where to download it from the microsoft site anymore. The auto system hasn’t worked since about a week after I got the computer, and Dell refuses to help me with it . Especially now that my warranty is over lol. I am currently playing with my wife and a couple of friends, but I will try to get it started just before I go to bed, and post and update tomorrow when I get up.

Thank you.

16

Just go to that link that I put up and update from there Squeaktoy. I’ll watch this thread tomorrow.

17

Okay. Thank you so much! I may have done an oops and started it right now heh… :frowning_face:

18

When Windows is all done - click the Update button on the Windows update pane. May be more small updates. Click it until it says you have none.

After that install this Intel Graphics driver from Dell:

https://www.dell.com/support/home/ca/en/cabsdt1/drivers/driversdetails?driverid=m6pdw&oscode=wt64a&productcode=alienware-15-laptop

A thought came to mind. Once Windows is all installed create a restore point <— type that in Windows search box . Then install the Intel driver.

19

I spent the early afternoon (after I got up) installing updates and such. Then I had to work, and I am just getting home and settled into WoW.

I followed all the directions, and currently don’t seem to be having any problems. If I do, I will post a new thread, or bump this one (depending on how long it takes).

Thank you, Tratt, so much for the help :3

20

Good to see Squeaktoy. When you get a chance can you create a new fresh DXDiag report. I will check it over.