I have tried running WinMTR (at most 3% loss and no spike or anything indicative at disconnect point), ProcMon, updated graphics card drivers, rebooted OS multiple times, reinstalled the game from scratch, deleting the entire \World of Warcraft\ folder, played with no addons, with addons, closed everything except World of Warcraft, and still persistently, I will get disconnected from the game.
But it isn’t a full disconnect, I lose the game-world, but retain fully functioning Chat abilities.
The game is unplayable like this. There’s no error logs anywhere that I can see that indicate what is failing or why.
How can you troubleshoot something when there is no error? Is there some way to get someone on a screen share or phone call to help me figure it out?
I would also like to update that I have now encountered a problem in Overwatch, I must have been dodging whatever triggered the problem in WoW by match-times being just happenstance timed?
Either way, I’ve since run full diagnostic software provided by the manufacturer, everything is clear. I checked every driver/OS was up to date. I did a Windows 10 Network Reset, and now am waiting for the WoW Servers to come back online to try again.
Tracing route to 137.221.105.2 over a maximum of 30 hops
0 DESKTOP-DQ4PPAM [192.168.1.244]
1 192.168.1.1
2 137.221.105.2
Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-DQ4PPAM [192.168.1.244]
0/ 100 = 0% |
1 26ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 21ms 0/ 100 = 0% 0/ 100 = 0% 137.221.105.2
Trace complete.
I get these little mini disconnects too. My game world stops, but chat still works for a while. I have to close WoW and let BNET reconnect. I think my ISP is just poorly maintaining their lines during the quarantine.
I finally came back to the game about two weeks ago from 2015, spent $100 on the expansions/game time etc. Im at the point this morning of once again waking up disappointed im paying a subscription for a game I can’t play. It depressing there is rep boosts etc and I can’t even do dailies. One day the game worked from 5am to midnight of non stop playing because it finally wasn’t soft freezing [Can move around,. chat etc. But can’t interact with or use skills or anything] The next day and for the last 3 days once again freezing. I’ve tried every fix i’ve seen in the dozens of posts about it that get swept under the rug. and at this point just sad and stuck in quarantine unable to play.
Roll back drivers, restart router, repair wow files, uninstall wow reinstall. disable all add ons and then reinstall wow. VPN, Debug mode. Minimum settings. legacy 11 11 and 12.
It would make sense if this happened anytime I tried to play but to have entire days where I can play with no issues and then I can’t even participate in finally getting to do a raid or playing with my relative because all of a sudden it starts soft freezing is extremely depressing.
My hunch is that you’re on some sort of fiber connection, as we’re not seeing any intermediate ping stops. A blue may have some other tools to test the connection in that case.
To be most consistent and compare apples to apples, can you show the winmtr to the 137.XXX.XXX.XXX IP address?
I’m confused, you copied and pasted the exact part from my post that answers your question?
You want the WinMTR for 137 IP address, which you just pasted from my original post?
I had formatted it to be a touch more readable, but no information was altered. I’ve never used tracert, I wouldn’t know what arguments to pass it. That was the exact output from running WinMTR and exporting the results.
I’m on Verizon Fios.
Is there something else that’s being asked for and we’re miss-communicating?
Disconnects are taking anywhere from 30 minutes to 2 hours now.
It occurs in WoW Classic & Retail, and Overwatch on multiple computers in my own home and a friend is also experiencing similar disconnects on Xfinity’s Fiber, while others are reporting simply very large lag-spikes.
You can see the posts throughout the entire first page of this forum.
I will attempt to run the WinMTR and post it.
You mention filing a ticket, where do you mean? With Verizon or Blizzard?
I am waiting until Saturday to contact Verizon since every single time I’ve called them their very first step is to reset the internet connection and there are three people working full-time sun-up to sun-down during the weekdays and resetting the internet is not an option until night time or weekends.
Additionally, we reset our wifi and modem on a nearly weekly basis due to the number of us working from home and devices we have on the network.