PC Crashing in Mythic+ / Background Freeze Issues – Need Help

Hey everyone,

I’m running into some frustrating issues with my Alienware R10 Ryzen setup:

  • CPU: Ryzen 9
  • RAM: 32GB
  • GPU: AMD Radeon RX 6800XT
  • Storage: 2TB SSD + 2TB HDD

Whenever I log into WoW Retail, my PC completely shuts down (hard crash) roughly every 5 minutes—especially during Mythic+ keys or under moderate load. It’s not a typical crash; it’s a full system shutdown.

Additionally, when I tab out of WoW (leaving it running in the background), the PC sometimes freezes entirely. It’s worth noting that I’ve:

  • Updated all my drivers
  • Uninstalled AMD Adrenalin software
  • Installed only the updated GPU drivers (no extras)
  • Monitored temps — all seem normal
  • Taken the PC to a local shop — they updated the BIOS and said everything looks fine

What’s really strange is that I can play games like Black Ops 2 for hours without any issues. No crashes, no freezes.

My Questions:

  1. Would forcing DirectX 11 in WoW help at all?
  2. Why would WoW, a relatively low-resource game, be causing full system shutdowns when heavier games are completely fine?
  3. Could this be an issue specific to WoW and AMD drivers or something else entirely?

Any help would be hugely appreciated. I’m really at a loss and getting pretty frustrated with how unstable things have become

You’re not going to get any answers here in bug report. You’re better off asking in Technical Support

Thank you friend, was a bit frustrated and didn’t see it!