Hi there. Ever since the new patch yesterday, my launcher has been unable to download the content. It’s been stuck like this. I’ve tried pausing and resuming, restarting the Battle.net app, restarting my PC, etc. Nothing is resolving this issue. I have no problem with connecting to other games or doing other downloads so it isn’t my net.
Still doing this today…
Hey there Methnazhar,
Thanks for taking the time to report this. Sudden update issues like this are typically caused by a conflicting third-party program (such as antivirus), damaged/corrupted local Battle.net files, or a problem connecting to the patching server. The following steps will help narrow it down more:
Fully update or temporarily uninstall antivirus programs which may be interfering with your connection to the patching server. If you’d like more information on troubleshooting security applications, click here
Reinstall the Battle.net Desktop App with these steps:
• Uninstall the Blizzard Battle.net App (skip Step 6 for now, we will re-install later).
• Next (before re-installing) let’s delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. If you don’t see all 3 folders in each location, that is okay—just delete the folders you have):
• Finally, re-install the App.
If the error persists, many potential problems related to your installation of Windows can be resolved by creating a new administrator account, logging into it, and testing on the new account.
If the issue is fixed on the new Admin account, this could indicate damaged or missing Windows system files or an issue with how the old user account is configured. This is somewhat common, and the easiest fix is to move any user-specific files that you wish to keep from the old user account to the new admin account. You can also work with Microsoft’s Support to troubleshoot the problem with the old account if preferred.
If the problem continues, temporarily test a different network such as a mobile hotspot to determine whether the problem is isolated to your current network.
Hopefully, one of these steps will do the trick. Please let us know if you have any questions or run into additional issues.
I’ve tried everything above, except testing a different network and nothing worked. I’m stuck on “Initializing” and “Waiting on another update” loop. Sometimes I get “Applying updates” but it’s stuck at 0.
After a while I get the error BLZBNTBNA00000006.
same problem here
I can’t download the patch either. Stuck on initializing.
Same here…it’s just that I thought I downloaded the game on Tuesday…plaid yesterday just fine and tonight I see the same pic as you do 
I’ve been having the same issue since yesterday evening. I’ve spent all day today trying to fix this – and then trying to fix not being able to get Battle.net to install after I followed the ‘try uninstalling it’ instructions. I finally had to have a friend email me their Battle.net folder and pop it in place.
The only thing that’s helped is going into Safe Mode with Networking (this is Win 10) and trying to update from there. Now, it’s actually making progress… at a rate of about 10-12mb/hour. If I wait another two days it might finish initializing… maybe.
Looking at the launcher’s logs I see a lot of cURL failures in the bc-(date and time).log, mainly like the following: cURL request failed with 56 : Failure when receiving data from the peer
…and by a lot, I mean most of the 28k lines that file’s written in the last five hours.
curl-(date and time).log is full of CurlError 35 from "https://telemetry-in.battle.net/flowrules/dist/client" with message "schannel: next InitializeSecurityContext failed: Unknown error (0x80092013) - The revocation function was unable to check revocation because the revocation server was offline.
My network is fine. Everything else works properly. I’m still in Safe Mode so I do not currently have a firewall or antivirus or any of the sorts of programs that the support articles say can get in the way.
telemetry-in.battle.net is replying to a ping now, so it’s not offline, but could it be the cause somehow, and if so is there anything you guys can do about it? If not, I’m pretty much out of things to try at this point.
…and now it’s suddenly back to nothing and ‘waiting on another update’ that doesn’t exist.
Still fighting it. Still no luck.
Same here. Have tried what’s listed and still, here we are stuck at initializing.
Same here, still stuck.
Not trying to sound like a petulant child here, I’m just very frustrated, but it is Sunday and this has persisted since last Tuesday. This is really quite ridiculous. I know there’s many bugs and glitches with this newest patch, but you would think one that actually prevents people from actively logging in or playing the game itself would be high up on the priority list. Maybe it is, maybe it isn’t, but nearly a week has gone by without a fix.
If they knew what was causing it, then probably. But since it’s only affecting some players and there hasn’t been a fits-all solution, hard to say what it is.
In the past, this issue was usually the result of other software on the computer blocking permissions.
Would something on the launcher have changed permissions perhaps then? Because this is the first time this has ever happened to me with a WoW patch. No other software has really changed on my PC since the last WoW patch so I’m doubting that might be the reason.
Nearly every game patch requires new firewall permissions. Usually I see a popup from Windows Firewall asking to authorize the install.
Eventually, my battlenet stopped getting stuck at the start of initializing and very slowly went through initialization. I tried so many things that at this point I have no idea what did the trick, except that at some point something made it stop crashing every half hour. I wish I could say which of the hundreds of things I tried over the last week did it.
That said: after it finally initialized and started downloading, that was ridiculously slow as well. After poking around more, I went into my modem/router (FWIW, it’s a Zyxel C3000Z) and removed every website I had it blocking. None of them were in any way Blizzard related, everything else was downloading fine, and all of them were very specific so couldn’t have directly overlapped… but once I had removed them all, suddenly the speed came back. Now it’s finally downloading at a reasonable speed.
Of course, now I have to figure out another way to block those sites…
Anyway, posting this on the off-chance it might help someone else who manages to finally get it to downloading and finds it’s 1990s-level slow.
This is exactly what happened with me. Tried so many things then as I was reading this post specifically it just randomly started working. Not sure which of said things worked, last one being deleting and reinstalling bnet like the blue post stated.
From the taskbar I shut off the bnet app, and then from the icon I right clicked and told it to run as Administrator and the patch instantly downloaded. Im not sure why it stopped running as an Administrator but it works now for me.
Glad some folks have got it working! For myself the problem randomly corrected itself yesterday, not sure if there was a fix put out or not. So a full week went by but was able to successfully download the patch. 