Good Afternoon,
as of the last week or so i’ve detected a significant amount of packet loss while playing world of warcraft and it is rendering teh game non-playable as I disconnect frequently in group environments - i’ve run traceroutes, and ping tests on my end as well as a full looking glass test - see below. What steps can I take to resolve these issues so that I can actually play the game
----------------------------------- My Tests ---------------------
Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
[-R] [-S srcaddr] [-4] [-6] target_name
Options:
-d Do not resolve addresses to hostnames.
-h maximum_hops Maximum number of hops to search for target.
-j host-list Loose source route along host-list (IPv4-only).
-w timeout Wait timeout milliseconds for each reply.
-R Trace round-trip path (IPv6-only).
-S srcaddr Source address to use (IPv6-only).
-4 Force using IPv4.
-6 Force using IPv6.
C:\Users\Matt>tracert 137.221.105.2
Tracing route to 137.221.105.2 over a maximum of 30 hops
1 1 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 14 ms 13 ms 9 ms 72.137.127.1
3 11 ms 11 ms 10 ms 66.185.91.141
4 13 ms 12 ms 11 ms 69.63.248.101
5 26 ms 33 ms 24 ms 209.148.233.106
6 28 ms 57 ms 26 ms eqix-dc2.blizzard.com [206.126.237.174]
7 71 ms 70 ms 69 ms ae1-br01-eqdc2.as57976.net [137.221.72.33]
8 * * * Request timed out.
9 * * * Request timed out.
10 69 ms 69 ms 71 ms et-0-0-0-pe04-swlv10.as57976.net [137.221.83.87]
11 72 ms 73 ms 70 ms las-swlv10-ia-bons-04.as57976.net [137.221.66.23]
12 70 ms 69 ms 68 ms 137.221.105.2
Trace complete.
Tracing route to 137.221.105.2 over a maximum of 30 hops
0 DESKTOP-5JEP4FB.hitronhub.home [192.168.0.10]
1 hitronhub.home [192.168.0.1]
2 72.137.127.1
3 66.185.91.141
4 69.63.248.101
5 209.148.233.106
6 eqix-dc2.blizzard.com [206.126.237.174]
7 ae1-br01-eqdc2.as57976.net [137.221.72.33]
8 * * *
Computing statistics for 175 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-5JEP4FB.hitronhub.home [192.168.0.10]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% hitronhub.home [192.168.0.1]
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% 72.137.127.1
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% 66.185.91.141
0/ 100 = 0% |
4 — 100/ 100 =100% 100/ 100 =100% 69.63.248.101
0/ 100 = 0% |
5 — 100/ 100 =100% 100/ 100 =100% 209.148.233.106
0/ 100 = 0% |
6 — 100/ 100 =100% 100/ 100 =100% eqix-dc2.blizzard.com [206.126.237.174]
0/ 100 = 0% |
7 62ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqdc2.as57976.net [137.221.72.33]
Trace complete.
--------------------- Looking Glass ----------------
TRACEROUTE:
traceroute to 72.137.127.53 (72.137.127.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.360 ms 0.347 ms 0.346 ms
2 24.105.18.130 (24.105.18.130) 0.599 ms 0.650 ms 0.786 ms
3 137.221.105.10 (137.221.105.10) 1.006 ms 1.032 ms 1.034 ms
4 137.221.66.16 (137.221.66.16) 1.541 ms 1.554 ms 1.555 ms
5 137.221.83.80 (137.221.83.80) 141.821 ms 141.847 ms 141.850 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.156 ms 38.400 ms 38.577 ms
8 igw01.chcrmk.phub.net.cable.rogers.com (208.115.136.105) 37.865 ms 38.463 ms 38.454 ms
9 209.148.237.22 (209.148.237.22) 48.947 ms 48.775 ms 48.882 ms
10 9403-cgw01.bloor.rmgt.net.rogers.com (209.148.235.229) 60.792 ms 60.635 ms 60.562 ms
11 so5-1-1.gw02.wlfdle.phub.net.cable.rogers.com (69.63.248.114) 60.366 ms 60.365 ms 60.352 ms
12 gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com (66.185.91.210) 60.427 ms 65.467 ms 61.008 ms
13 * * *
14 * * *
15 * * *
16/04/2022 17:46:14 UTC
TRACEROUTE:
traceroute to 72.137.127.53 (72.137.127.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.479 ms 0.479 ms 0.480 ms
2 24.105.18.130 (24.105.18.130) 1.424 ms 1.444 ms 1.445 ms
3 137.221.105.10 (137.221.105.10) 1.446 ms 1.447 ms 1.449 ms
4 137.221.66.16 (137.221.66.16) 0.709 ms 0.724 ms 0.785 ms
5 137.221.83.80 (137.221.83.80) 1319.601 ms 1319.639 ms 1539.603 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.172 ms 38.191 ms 38.304 ms
8 igw01.chcrmk.phub.net.cable.rogers.com (208.115.136.105) 38.501 ms 37.903 ms 37.887 ms
9 209.148.237.22 (209.148.237.22) 48.797 ms 48.931 ms 48.914 ms
10 9403-cgw01.bloor.rmgt.net.rogers.com (209.148.235.229) 60.773 ms 60.988 ms 60.990 ms
11 so5-1-1.gw02.wlfdle.phub.net.cable.rogers.com (69.63.248.114) 60.541 ms 60.316 ms 60.436 ms
12 gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com (66.185.91.210) 61.220 ms 61.069 ms 60.575 ms
13 * * *
14 * * *
15 * * *
16/04/2022 17:46:14 UTC
PING:
PING 72.137.127.53 (72.137.127.53) 56(84) bytes of data.
— 72.137.127.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
16/04/2022 17:46:14 UTC
PING:
PING 72.137.127.53 (72.137.127.53) 56(84) bytes of data.
— 72.137.127.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3009ms
16/04/2022 17:46:14 UTC
TRACEROUTE:
traceroute to 72.137.127.53 (72.137.127.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.402 ms 0.398 ms 1.243 ms
2 24.105.18.130 (24.105.18.130) 1.261 ms 1.263 ms 1.265 ms
3 137.221.105.10 (137.221.105.10) 1.266 ms 1.267 ms 1.286 ms
4 137.221.66.16 (137.221.66.16) 1.287 ms 1.290 ms 1.309 ms
5 137.221.83.80 (137.221.83.80) 842.791 ms 842.796 ms 842.762 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.450 ms 38.644 ms 38.629 ms
8 igw01.chcrmk.phub.net.cable.rogers.com (208.115.136.105) 38.106 ms 38.111 ms 38.109 ms
9 209.148.237.22 (209.148.237.22) 48.808 ms 48.737 ms 48.814 ms
10 9403-cgw01.bloor.rmgt.net.rogers.com (209.148.235.229) 60.928 ms 60.635 ms 60.895 ms
11 so5-1-1.gw02.wlfdle.phub.net.cable.rogers.com (69.63.248.114) 60.393 ms 60.576 ms 60.357 ms
12 * * *
13 * * *
14 * * *
15 * * *
16/04/2022 17:46:16 UTC
TRACEROUTE:
traceroute to 72.137.127.53 (72.137.127.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.366 ms 0.325 ms 0.316 ms
2 37.244.23.131 (37.244.23.131) 0.636 ms 0.638 ms 0.685 ms
3 24.105.62.152 (24.105.62.152) 0.763 ms 0.764 ms 0.908 ms
4 137.221.66.14 (137.221.66.14) 1.147 ms 1.147 ms 1.144 ms
5 * * *
6 137.221.69.32 (137.221.69.32) 2.745 ms 2.141 ms 2.488 ms
7 igw01.chcrmk.phub.net.cable.rogers.com (208.115.136.105) 2.692 ms 28.308 ms 28.280 ms
8 209.148.237.22 (209.148.237.22) 12.245 ms 12.189 ms 12.271 ms
9 9403-cgw01.bloor.rmgt.net.rogers.com (209.148.235.229) 24.072 ms 24.104 ms 24.113 ms
10 69.63.252.249 (69.63.252.249) 24.159 ms 24.173 ms 24.249 ms
11 gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com (66.185.91.210) 24.737 ms 24.800 ms 24.042 ms
12 * * *
13 * * *
14 * * *
15 * * *
16/04/2022 17:46:19 UTC
PING:
PING 72.137.127.53 (72.137.127.53) 56(84) bytes of data.
— 72.137.127.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
16/04/2022 17:46:19 UTC
PING:
PING 72.137.127.53 (72.137.127.53) 56(84) bytes of data.
— 72.137.127.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
16/04/2022 17:46:22 UTC
TRACEROUTE:
traceroute to 72.137.127.53 (72.137.127.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.443 ms 0.414 ms 1.190 ms
2 37.244.23.131 (37.244.23.131) 1.189 ms 1.185 ms 1.180 ms
3 24.105.62.152 (24.105.62.152) 1.172 ms 1.168 ms 1.166 ms
4 137.221.66.14 (137.221.66.14) 1.189 ms 1.176 ms 1.171 ms
5 * * *
6 137.221.69.32 (137.221.69.32) 3.040 ms 2.462 ms 2.495 ms
7 igw01.chcrmk.phub.net.cable.rogers.com (208.115.136.105) 1.420 ms 1.303 ms 1.271 ms
8 209.148.237.22 (209.148.237.22) 12.118 ms 12.348 ms 12.323 ms
9 9403-cgw01.bloor.rmgt.net.rogers.com (209.148.235.229) 24.260 ms 24.113 ms 24.241 ms
10 69.63.252.249 (69.63.252.249) 23.886 ms 23.977 ms 24.093 ms
11 gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com (66.185.91.210) 24.585 ms 24.674 ms 24.748 ms
12 * * *
13 * * *
14 * * *
15 * * *
16/04/2022 17:46:27 UTC
MTR:
Start: Sat Apr 16 17:46:14 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.6 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 137.221.105.10 0.0% 10 0.9 1.0 0.8 1.2 0.0
4.|-- 137.221.66.16 0.0% 10 0.5 0.6 0.5 0.7 0.0
5.|-- 137.221.83.80 0.0% 10 991.9 780.2 227.8 1288. 427.2
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 42.8 45.0 38.2 75.6 11.4
8.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 37.8 40.6 37.7 55.4 5.3
9.|-- 209.148.237.22 0.0% 10 48.8 48.8 48.6 49.2 0.0
10.|-- 9403-cgw01.bloor.rmgt.net.rogers.com 0.0% 10 60.8 60.8 60.7 60.9 0.0
11.|-- so5-1-1.gw02.wlfdle.phub.net.cable.rogers.com 0.0% 10 60.4 60.4 60.3 60.6 0.0
12.|-- gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com 50.0% 10 60.7 60.8 60.5 61.2 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16/04/2022 17:46:14 UTC
MTR:
Start: Sat Apr 16 17:46:14 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 137.221.105.10 0.0% 10 1.0 1.0 0.9 1.2 0.0
4.|-- 137.221.66.16 0.0% 10 0.4 0.6 0.4 0.8 0.0
5.|-- 137.221.83.80 0.0% 10 769.1 628.3 224.4 1088. 341.8
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.2 40.5 38.1 59.1 6.5
8.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 37.7 39.9 37.7 54.3 5.1
9.|-- 209.148.237.22 0.0% 10 48.6 48.7 48.6 49.0 0.0
10.|-- 9403-cgw01.bloor.rmgt.net.rogers.com 0.0% 10 60.7 61.0 60.7 61.1 0.0
11.|-- so5-1-1.gw02.wlfdle.phub.net.cable.rogers.com 0.0% 10 60.5 60.5 60.3 60.6 0.0
12.|-- gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com 20.0% 10 60.5 60.8 60.5 61.2 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16/04/2022 17:46:14 UTC
MTR:
Start: Sat Apr 16 17:46:16 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 24.105.18.130 0.0% 10 0.7 0.6 0.5 0.9 0.0
3.|-- 137.221.105.10 0.0% 10 1.1 1.0 0.8 1.3 0.0
4.|-- 137.221.66.16 0.0% 10 0.7 2.1 0.5 13.8 4.1
5.|-- 137.221.83.80 0.0% 10 300.8 652.9 291.8 1321. 375.9
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.3 45.7 38.2 89.5 16.6
8.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 49.8 39.4 37.8 49.8 3.8
9.|-- 209.148.237.22 0.0% 10 48.8 48.7 48.5 48.9 0.0
10.|-- 9403-cgw01.bloor.rmgt.net.rogers.com 0.0% 10 60.9 60.9 60.7 61.2 0.0
11.|-- so5-1-1.gw02.wlfdle.phub.net.cable.rogers.com 0.0% 10 60.6 60.9 60.3 64.3 1.2
12.|-- gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com 50.0% 10 61.0 60.9 60.3 61.3 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16/04/2022 17:46:16 UTC
TRACEROUTE:
traceroute to 72.137.127.53 (72.137.127.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.369 ms 1.296 ms 1.310 ms
2 37.244.23.3 (37.244.23.3) 1.312 ms 1.313 ms 1.312 ms
3 24.105.62.152 (24.105.62.152) 0.955 ms 0.970 ms 0.972 ms
4 137.221.66.10 (137.221.66.10) 1.892 ms 1.910 ms 1.914 ms
5 137.221.69.52 (137.221.69.52) 301.930 ms 521.868 ms 521.885 ms
6 137.221.69.34 (137.221.69.34) 51.401 ms 45.981 ms 45.956 ms
7 igw01.chcrmk.phub.net.cable.rogers.com (208.115.136.105) 1.712 ms 1.726 ms 1.716 ms
8 209.148.237.22 (209.148.237.22) 12.890 ms 12.692 ms 12.668 ms
9 9403-cgw01.bloor.rmgt.net.rogers.com (209.148.235.229) 24.618 ms 24.669 ms 24.656 ms
10 ge4-1-1.gw03.glph.phub.net.cable.rogers.com (69.63.248.122) 24.421 ms 24.689 ms 24.692 ms
11 gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com (66.185.91.210) 25.338 ms 24.599 ms 24.526 ms
12 * * *
13 * * *
14 * * *
15 * * *
16/04/2022 17:46:30 UTC
PING:
PING 72.137.127.53 (72.137.127.53) 56(84) bytes of data.
— 72.137.127.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
16/04/2022 17:46:29 UTC
MTR:
Start: Sat Apr 16 17:46:19 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.23.3 0.0% 10 0.7 0.6 0.5 0.7 0.0
3.|-- 24.105.62.152 0.0% 10 0.9 1.0 0.8 1.2 0.0
4.|-- 137.221.66.10 0.0% 10 8.4 13.6 2.0 26.6 6.5
5.|-- 137.221.69.52 0.0% 10 51.6 356.1 51.6 638.4 201.1
6.|-- 137.221.69.34 0.0% 10 2.2 7.2 2.2 39.8 11.8
7.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 1.8 3.0 1.6 14.8 4.1
8.|-- 209.148.237.22 0.0% 10 12.3 12.8 12.3 13.7 0.3
9.|-- 9403-cgw01.bloor.rmgt.net.rogers.com 0.0% 10 24.6 24.6 24.4 24.7 0.0
10.|-- ge4-1-1.gw03.glph.phub.net.cable.rogers.com 0.0% 10 24.4 24.4 24.3 24.5 0.0
11.|-- gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com 0.0% 10 24.9 25.0 24.7 25.4 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16/04/2022 17:46:19 UTC
PING:
PING 72.137.127.53 (72.137.127.53) 56(84) bytes of data.
— 72.137.127.53 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms
16/04/2022 17:46:32 UTC
MTR:
Start: Sat Apr 16 17:46:24 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 37.244.23.3 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 24.105.62.152 0.0% 10 1.1 1.0 0.9 1.2 0.0
4.|-- 137.221.66.10 0.0% 10 2.0 1.9 1.8 2.1 0.0
5.|-- 137.221.69.52 0.0% 10 391.3 375.6 97.7 759.5 239.7
6.|-- 137.221.69.34 0.0% 10 2.4 6.4 2.3 41.1 12.2
7.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 1.6 3.1 1.6 15.7 4.3
8.|-- 209.148.237.22 0.0% 10 12.5 12.6 12.3 12.8 0.0
9.|-- 9403-cgw01.bloor.rmgt.net.rogers.com 0.0% 10 24.6 24.6 24.4 25.3 0.0
10.|-- ge4-1-1.gw03.glph.phub.net.cable.rogers.com 0.0% 10 24.2 24.3 24.2 24.4 0.0
11.|-- gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com 50.0% 10 24.9 25.0 24.7 25.1 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16/04/2022 17:46:24 UTC
MTR:
Start: Sat Apr 16 17:46:30 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.23.3 0.0% 10 0.5 0.6 0.5 0.9 0.0
3.|-- 24.105.62.152 0.0% 10 1.1 1.0 0.8 1.3 0.0
4.|-- 137.221.66.10 0.0% 10 1.8 2.4 1.8 6.8 1.5
5.|-- 137.221.69.52 0.0% 10 742.8 471.6 10.8 1094. 353.8
6.|-- 137.221.69.34 0.0% 10 2.4 4.4 2.3 17.9 4.9
7.|-- igw01.chcrmk.phub.net.cable.rogers.com 0.0% 10 1.8 2.6 1.6 5.9 1.5
8.|-- 209.148.237.22 0.0% 10 12.6 12.5 12.4 12.8 0.0
9.|-- 9403-cgw01.bloor.rmgt.net.rogers.com 0.0% 10 27.4 24.8 24.4 27.4 0.9
10.|-- ge4-1-1.gw03.glph.phub.net.cable.rogers.com 0.0% 10 24.4 24.4 24.2 24.8 0.0
11.|-- gi-1-0-0.cmts01.nbsj.phub.net.cable.rogers.com 0.0% 10 24.8 25.1 24.6 25.6 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0