ok I finally isolated partly what has been happening the last two days. My game froze completely doing LFR twice and I had to ‘x’ out to get back in. I asked in chat and other people said they were having this problem as well.
The packet loss in that test is happening on your ISP line, since that’s where it shows up first. Additionally, the pings to that line are pretty high. They should be less than 5ms, but you’re seeing 20ms.
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I phoned my ISP and they checked things and said no problem there. The ping from me to my ISP is 9ms. They had me do a speed test. I would never get 5ms since I live in the sticks.
I reset my modem and still am encountering problems. All cables checked and changed.
I’ve heard that story before. It doesn’t change the facts when there is data in the test you ran proving otherwise.
A speedtest is a ping to a very local server to see how fast the connection can go. It also shows your best ping, doesn’t show packet loss, and doesn’t show worst ping. Ultimately, a speedtest is not a means for testing stability like PingPlotter.
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so you are saying the problem is with my system, between me and my ISP or between my local ISP and the next hop?
There was no packet loss in that trace I posted this morning and there currently is no packet loss. Would that mean there system is overloading at certain times?
He also said you guys would ask for the firmware and model number of my modem because if blizzard changed something then the firmware may need to be updated. Does that make sense with that trace info? I am not clear what’s what there.
This ^
It means there is a faulty line or node right outside your house that is occasionally losing data. It likely gets overloaded when many people are online connecting to the same hub.
Your firmware should always be kept up to date, but that has nothing to do with Blizzard and isn’t something they would investigate.
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The modem automatically updates if there is new software. His idea was that blizzard changed something and the manufacturer needed to update it but hasn’t yet. I just got the modem in March. So can this be ruled out as causing the problem?
But I guess back to him - they just upgraded the system in this area a month ago but I never had any problems until yesterday.
I wouldn’t be able to answer this since I don’t work at your ISP. My ISP updates firmware on modems every two weeks or so.
All connections are susceptible to external interference, like weather, animals, maintenance workers from other companies, etc. There is definitely a problem happening between your modem and the neighborhood hub. Maybe they will make changes on their end to fix it as it starts to affect other customers, but that’s between you and them.
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Just to let you know since others might have the same modems -there was a problem with a modem firmware an update that was done about the same time as the patch - the update and the one following both made the connections super sensitive to noise. He rolled back my firmware update to the last stable version they had and hopefully that will fix the issue.
modem was Hitron Model - CODA - 5810
For those looking to debug a problem like this, Ping Plotter is great!
- Make sure you have THREE end-points to help verify there is no packet loss
- First is going to be your modem by local IP address. It will be something like 192.168.0.1 or 192.168.1.1 (windows users can run ipconfig /all in a command window)
- Second is going to be the external IP address of your modem. This is still in your home, but on the “other side” of that local IP address. Systems like ‘whatismyip’ can help find that
- Third is the gateway from your ISP. Going to your modem configuration can show you this, as can your DNS server
Basically A → B → C where your PC is A, the modem/router is B and the ISP is C. If you see packet loss between A + B then it could be your NIC, your modem but probably your wiring. If you see PL between B + C it could be the ISP C device, or the wiring between your modem (to the outside cable connection) to the ISP.
Remember, your modem has TWO addresses, one facing your computer, and the other facing the outside world. You should NEVER see packet loss from your PC to either end-point.
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