Only 3 options for reporting a player?

[Trustlvlfour-zuljin]

In-game reporting only shows 3 categories:

1. Inappropriate name.
2. Cheating.
3. Gameplay Sabotage.

Which option do I select for harassment?

[Fuzzbutt-zuljin]

Of those, game play sabatoge then type in the box harrassment.

[Trustlvlfour-zuljin]

I don’t see that as a sub-option under “gameplay sabotage”. I am forced to choose one of the following:

1. afk/non-particpation.
2. Intentionally dying.
3. Blocking team progress.

[Fuzzbutt-zuljin]

There’s no box to type it in? Usually there is a box.

Your UI may be messing with you.

[Trustlvlfour-zuljin]

There is a box. But you can’t submit a report without first selecting a sub-option.

[Fuzzbutt-zuljin]

Ok just select something then type in the box.

Blocking team progress should work. If they are harrassing try clicking the harrassing text to report rather than the player themselves.

[Kozzae-doomhammer (Kozzae)]

For ongoing harrassment, you have to open a ticket.

https://us.battle.net/support/en/help/product/wow/197/683/solution

But you also need to use in game tools to help beyond just basic they annoyed me harrassment. Use the ignore system. Do not respond back to your harrasser. If they bypass the ignore system, then open a ticket. Not even to defend yourself, as doing so looks like mutual combat/chit chat.

And if they are breaking other rules, such as names and chat violations, you would report those specifically using the right click system.

Please read this post by one of our resident CS reps for more information.

Spotlight on: Harassment

While adventuring through Azeroth and surrounding lands you will encounter a myriad of other players. They could be out questing, exploring a dungeon, trying to smash the opposition in a Battleground, defeating a raid boss, or simply hanging out in town. The certainty about an online game is that you will likely be engaging with these other players to one degree or another. Some communication will be helpful, adding to your experience in a positive way. Other contacts may not be so rewarding. W…

[Trustlvlfour-zuljin]

Hmmm. Seems odd there isn’t an option via the right-click system. Having to go through the process of opening a ticket is convoluted with the new ticketing system they changed several months back. Sigh. Thanks anyway.

[Kozzae-doomhammer (Kozzae)]

The support system has had some reviews since it’s inception, including mirroring it across the website, but the base system has not been changed for some years, and harrassment was in this category since before Vrak initially wrote the spotlight article. If it is something you can’t find, of course it may not be something GM staff can help with. But harrassment was pretty easy to find under in game issues.

[Leilleath-moon-guard]

I’m assuming you’re reporting them by clicking on that player’s name plate and not whatever might be said in chat? Or is the harassment not consisting of any chat offenses?

[Trustlvlfour-zuljin]

Yes I understand there may be an option available under the ticketing system. I’m just lamenting that there isn’t via the right-click system which seems a lot more straight forward.

[Kozzae-doomhammer (Kozzae)]

Of course, submit a suggestion, but as noted it takes more investigation then just a report a line or a name. Which probably is why a ticket is considered the better option.

Continuing the discussion from Spotlight on: Harassment:

@Vrakthris

So, what should you do if you feel you are being harassed?

We have tools in-game which allow you to report other players for several different potential policy violations. They are Language, Spamming, Cheating, and Name. More on those can be found in here .

If someone is using inappropriate language or subject matter it is important to report this through the Right Click Report option. You’ll do this by right-clicking on the offending player name and line in the chat window. Choose - Report Player For: Language

In the event that the person or persons continue to contact you, we recommend that you place them on ignore (which will be covered below). If someone circumvents the ignore option, either by logging onto a different account or having others contact you on their behalf to continue the behavior, that may be considered Ongoing Harassment.

Ongoing Harassment

As we mentioned before, you are likely to encounter those that you may not get along with, or otherwise wish to interact with For the most part, our Game Master’s will not intervene in normal social interactions. However, ongoing harassment has a special set of circumstances that usually involves the offending person, or persons, circumventing your ability to ignore or limit communication with them.

In such situations, we’d ask that you submit a ticket. You can do so in-game by opening up the main menu (ESC key by default) and clicking on “Support”. This will open the in-game browser that will allow you to access some self-help options like the Item Restoration page, submit suggestions or bug reports, browse Support Articles or submit a ticket.

At the top of the page you’ll want to click “Contact Support” Select the game World of Warcraft > “I would rather categorize the issue”. There you’ll select In-Game Issues > Report a Player > Ongoing Harassment and then “Contact Us”.

Fill in the details, including the name of the character, realm, the approximate time frame this happened, and whatever relevant details you can remember and submit.

Keep in mind, it is important to establish a history when it comes to this type of harassment. Be sure to place the character on ignore, do not engage or argue with them and submit a report. Our staff will take it from there.

[Trustlvlfour-zuljin]

Yes it was via the player circle avatar thingy idk what it’s called.

[Kozzae-doomhammer (Kozzae)]

portrait, but there are more report option on a chat line

[Leilleath-moon-guard]

Is there chat that could be reported? That would likely have a more ideal option under inappropriate chat and whatnot. But if that isn’t the case, just pick whatever you feel is best just so that the right-click and report function can do it’s snapshot thing. Then file an ongoing harassment ticket with the link provided above, being sure to put all of the relevant information in your ticket.

[Stormfury-blackwater-raiders]

Put them on ignore, if they bypass the ignore, then you submit a ticket for continuing harassment.

[Vrakthris]

@Trustlvlfour-zuljin

Which option do I select for harassment?

You don’t, not through that system at least. The options available by right clicking on the character’s portrait are limited, as you noticed, to specific activities, such as cheating, and/or inappropriate names.

If someone is using inappropriate language or subject matter you’d want to click on the offending chat line to report it.

@Trustlvlfour-zuljin

Seems odd there isn’t an option via the right-click system.

Harassment is a bit more involved then checking for a bad name, or use of inappropriate language. The right click report system collects data that is immediately available for the issue, such as something that was recently said in chat, where situations that we’d call harassment is more complicated and requires a different kind of investigation.

@Trustlvlfour-zuljin

Having to go through the process of opening a ticket is convoluted with the new ticketing system they changed several months back.

The system was changed years ago, there haven’t really been any changes in the last several months outside of updates to some selections.

The section Kozzae listed from the Spotlight on: Harassment covers how to report and when. Your first step in any harassment situation is to place the player on ignore and do not engage with them. If they continue to contact you, somehow circumventing the ignore system, then you’d want to use the Ongoing harassment option through the support site.