I got the achievement and retrieved my mail and I cannot find the mount anywhere. Not in my journal my bag or my mailbox
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I encountered the same problem. I opened a ticket. Hopefully Blizzard will fix this soon. I thought the recent hotfix ought to have corrected this problem. Apparently, I was mistaken.
I got the mount recently too and same issue. Blizzard CS is too busy silencing players in game to fix this bs.