1- “Meaningful” choices.
We were asked to blindly choose a covenant, and we were punished for changing our minds, basically forcing people to either play the PTR or follow whatever guide was published on wowhead or icyveins. God forbid you wanted to do more than one type of content or swap soulbinds. Oh you are trying a pvp build on your raiding/m+ toon? Shame on you, you’ll need to wait a day for the conduit energy to restore, I hope you don’t have to raid tonight
2- How scarce the gear was.
3 hours raiding and all you got was anima, and maybe one piece of loot. You were lucky if your key of the week got you anything at all, let alone an upgrade. How many runs did it take for someone to get a piece of gear they needed? I haven’t run them myself, but I’ve seen guildies and friends complaining about it.
1 hour of Torghast for a handful of ashes not even enough to craft a legendary. World Quest gear was just laughable. World Bosses gave loot maybe once a month.
And the vault, laughing at your face with 3 of the same waistband where you’re wearing your very expensive rank 7 legendary .
It all felt like a huge waste of time. At least in BFA we had bonus loot tokens. They gave mostly artifact power, but at least it felt like you were doing something to fight bad RNG.
3- Torghast.
It took too much time, you couldn’t even take a bio break without dying, and dying was penalized.
It was gear dependant but it didn’t reward gear, so there was a halt on your progression unless you participated in other activities. Remember how m+ people complained about doing pvp for gear? this is like that.
They added a minimum score you needed to progress to the next floor, but they didn’t include current score or a progress bar anywhere. You think you did ok? HA! Bad luck noob, you missed ONE urn hiding behind a stone on top of a cliff only accessible by a combination of grapple points. GOOD LUCK NEXT TIME.
4-The Legendary System.
People who got on it early enough became millionaires. They were able to sell their items as soon as they crafted them for a profit, because we were all in need of even the lowest ilvl legos.
However, if you were late to the party, you were stuck with spending millions, yes MILLIONS of gold just to try to unlock the ones with the right rank, and without any chance to sell the lower level crafted items if not at a terrible loss, way under their crafting cost.
And then, they added tier sets. Crafters who only unlocked one or two pieces because it was too expensive, were screwed over by a piece of gear that overlapped with it. Bad luck, go spend another million trying to unlock something they didn’t use.
On the other side of the system, raiders, keystone pushers and pvpers needing a ton of gold just to buy one piece of gear that they would need to replace the next season. Trying to craft them yourself was a no-no. Even with high prices, it was a lot cheaper to buy them.
5- Cut content.
Not just the whole patch that didn’t happen. Not just the poor development on The Jailer.
There was no Brawler’s Guild. No new Blingtron for engineers. The holidays didn’t get anything new. No new battlegrounds. Only one arena. No new pet dungeons. No new brawls.
But the most important reason that it failed, is that The Pig and Whistle tavern is not playing tavern music when you walk into it. Outrageous.