Not able to use main chat channels 1,2,3

update i can see 1 & 3 in instanced areas like haustvald when doing the quests in there, but when i go back into stormheim or other open zone areas, all 3 vanish (greyed out) in my chat settings.

to add to this, it’s only open legion zones i’ve noticed this happening in. excluding Dalaran, seems chat’s fine when there, but /1 & /3 are gone.
i use the chat channels (click t to open in game) to confirm they can’t be used

not able to use chat for general, trade or localdefense, just the LFG, Say & Yell chats in game. nor able to submit tickets in game or via support page.

i’ve done repairs to my game, a full UI reset, outright deleted my addons, wtf, and cache folders, and redownloaded the addons. followed articles given on the support pages. left said channels given above, an rejoined them. and even a clean reinstall of the game. but they only seem to work when i’m in a trade chat. when i leave, they end up being disabled.

i’ve checked my acc’t email, no alerts from Blizz GM’s for actions taken on my account. just the previous ticket i’ve filed for help on my druid char. not sure what else i can do now.

You can try doing /join General when outdoors it will add the channel back. Not sure if it will be in slot 1 anymore or not, my guess is an addon or a custom channel might have taken that slot. I believe Trade (which is usually 2) only works in cities, but if you have ever left it you can join it again with /join Trade.

ty, i tried all the troubleshooting possible, incl clean reinstalls of the game.

all i can recommend is head to the legion starting zones and se if the same happens. azsuna’s the easiest one to get to. once there, move around with your chat channels open. click T to bring that up. see if /1 & /3 grey out and become unusable for you as well

This has been happening for a long time. Legion zones, Wrath zones, and some Azeroth zones. Blizzard has stated that they know of the issue but so far there has been nothing done to fix this.