No ranks after two resets

So I got 30k Honor two resets ago… after reset, still Rank 0. I reported this multiple times and figures it was a one-off. Well, after this last reset and 9k honor (should be at least Rank 1) I was still Rank 0 after reset.

GMs unable to provide me ANY assistance and no answers from anyone.

Please assist.

20th Anniversary - Nightslayer Alliance
Feelsad - NE Hunter

Seems to be an issue where an account gets flagged, no matter how much honor you accumulate your rank will just loop back on itself.