Lots of people “care”. But how long did OTHER servers have long queues, before Blizzard did something? Minutes? Hours? No, the long queues lasted for weeks, if I remember correctly.
DEMANDING that Blizzard “fix” your problem instantly is silly. Pretending that players on Arugal are “special” so they deserve “instant” fixes is silly.
In another thread, I saw this Blizzard blue post, which says that Arugal was not “layered from the start”: