No loot when killing Fyrakk

Killed Fyrakk once again for the axe, but this time myself and another warrior received no loot.

This is an old thread, but just had something similar happen to me.
Joined a raid and killed Fyrakk on normal, but got no loot, no crests, no stones, no sparkles on boss, no loot roll window, no Ember, and no Axe. It seemed to be treating me as if I had already looted on Normal, but I had not. Today is reset day. I had killed and looted first in LFR. This was my first and only Normal kill.
This is most definitely some sort of bug. 2 axes dropped - I could see raid chat. What if I was supposed to get one. I should have at least gotten an Ember. I have the Details report showing the kill and now the Great Vault shows that I have a Normal kill, so there is no way I can go and kill again for loot.
What are my options here? Very frustrating.