No items loading in item restoration page

Hi, I’m trying to restore an item I accidently disenchanted on thursday. It was a necklace i paid 20k for in a gdkp, as the only enchanter i must’ve accidently de’d it along with all the other items i was asked to de. The weird thing is items show up for my alt to restore, but not my main. I put a ticket in to have the item restored, but this also just seems like a website bug?