People don’t get ripped out of their comfort zones, though. They go find some other form of entertainment that they have a good time with.
Force them to see how great the new GCD is - nope, people went and did something else.
Force people to see how great the game is without flying - nope, did something else.
Force people to see how they really do like regrinding Azerite traits - nope, did something else.
We could go on and on, but the point is Blizzard has literally no ability to force their customers to do anything. Not when not doing a thing is as simple as standing up from the computer.