31 characters missing from character log in screen (ui). i bought 4 wow tokens off AH on bankdos@boulderfist, redeemed 4 of the tokens for game time and i went to buy my 10th wow token and couldn’t (9 in bankdos@boulderfist bags). I logged out and logged back in and my boulderfist characters and more where gone. this happened just after todays 9/25/2024 maintenance. Last week i bought some wow tokens and the character login screen had changed the order of my characters. some were removed from all 4 were removed from favorites. I reorganized them and after relogging they were again reorganized. I think this was Friday or Saturday 9/20 or 9/21.
4 months ago
Renamed WTF, Interface, and Cache to …old and characters are back 5:50am et 9/26/2024
4 months ago
This ticket has been marked as Answered.
4 months ago
Hilranfel
Hey there !!!. I am Game Master Hilranfel and I’ll be the one handling your case today. I see that you were not able to find your characters but I also see that the time our ravens took to bring out your message to me gave you the opportunity to self resolve the situation. Mental note for myself to ask someone to set up some rockets to make the ravens get here faster. While I’m very glad that you were able to do it I’m kinda bummed I was not given the chance to help you out properly. Regardless the important part is that you can continue your adventures. Please, if you need anything else, feel free to contact us, maybe fate or the ticket handling gods will give me the opportunity to help you then. May your actions be brave and your words be wise. Game Master Hilranfel Customer Support Blizzard Entertainment httttps://battle.net/support/
4 months ago
This ticket was marked as Resolved.
Battle.net support Ticket Number: US101240559 Status: ArchivedLast Update: 4 months ago, Friday or Saturday 9/20/24 or 9/21/24 (US101240559 previous ticket number) ever since this day my characters don’t show at all or don’t show all the information in any of the wow help sites information, like warcraftlogs, raiderio, wowprogress, not sure of what other sites as these are the ones i use. please fix. TY
P.S 2 characters that are now level 80 Raz@Dunemaul (rogue) and Rizzolie@Boulderfist (mage) as an example. also Cadroyd@Boulderfist’s (druid) information is missing prior to that ticket date
22 hours ago
This ticket was marked as Need More Info. Please provide the requested information.
22 hours ago
Gengaxil
Hello there,
Thanks for contacting Customer Support, I am Game Master Gengaxil and I’ll be assisting you today.
Due to security reasons and because we care about the well-being of your account, before we proceed, we’ll need to verify some account information with you.
I know it might seem annoying, but it is really important that we verify your identity, and if you think about it, it should not be too easy for another person to get access to your account just by requesting it.
To do so, you need to be able to answer a series of questions that only the account owner would know.
Please copy the entire section below and paste it in your reply to this ticket (in a text file would be preferable for security reasons). Do your best to fill out all the account information below on each line — take your best guess if you’re not sure, as the more provided the better, as if we do not get enough, we won’t be able to assist, and we’d love to help on the 1st go!
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(Battle.net account questions):
☆ Any physical game keys/codes attached to this account
☆ Transaction ID from a purchase (found on your bank/financial statement; for PayPal, in your PayPal payment details)
☆ Previous BattleTags used on this account
☆ Previous shipping or billing addresses associated with this account
☆ Previous phone numbers used on this Battle.net Account
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(For WoW players):
☆ Characters names, race, and gender
☆ Any recent purchases using gold on a linked World of Warcraft account (provide the character’s name and realm as well)
☆ Creation date of any linked WoW accounts (approximate date in MM/YYYY format)
☆ Creation date of oldest WoW character (approximate date in MM/YYYY format)
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(For Hearthstone players):
☆ Relatively recent cards or card backs earned/crafted:
☆ Packs opened (how many, which expansion):
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As soon as you have all the info, please contact us back with this same ticket, we will be extremely happy to help you with this.
If you have issues replying to the same ticket, make sure to copy the ticket ID and create a new one with the info required above.
Best wishes.
GM Gengaxil.
Customer Support
Blizzard Entertainment
https://battle.net/support
22 hours ago
…
If you read the Battle.net support Ticket Number: US101240559 you’ll see Renamed WTF, Interface, and Cache to …old and characters are back 5:50am et 9/26/2024. Ever since then the different wow information sites do not give information about my characters previous to that time frame. The information your asking me for seems irrelevant seeing that Renamed WTF, Interface, and Cache to …old and characters are back 5:50am et 9/26/2024 got me my missing characters back. The characters i listed as examples in the P.S. are examples that if you look them up on warcraftlogcom, raiderio or wowprogress the information isn’t there (Raz, Rizzolie) or Cadroyd shows nothing, as well as the rest of my characters, prior to this event Friday or Saturday 9/20/24 or 9/21/24 through 9/26/2024. I think this is the time frame that the character ui screene was changed and i figured it had something to do with it.
7 hours ago
Aldwynhouse
Hello …
GM Aldwynhouse at your service!
Upon investigation this issue requires assistance from our development team, please submit a bug report here: httttps://us.forums.blizzard.com/en/wow/c/support/website-bug-report/18
Once the bug report is submitted the development team will investigate and work on a fix as soon as possible.
As a player myself I know this is not the ideal answer, but thank you for reporting this and being so patient with us, if you have any other questions, feel free to send us a message anytime.
Have a great day!
GM Aldwynhouse
Blizzard Entertainment
not part of blizzards reply, I had to change some of the links to Httttps… or take a . out of them, because links are not allowed!!!
Ayooo wait up! Download the two-factor authenticator to keep your account safe from the bad guys, click here to install:****httttps://support.blizzard.com/article/000010363****
7 hours ago
This ticket has been marked as Answered.
*****not part of blizzrds reply, I had to change some of the links to Httttps... or take a . out of them, because links are not allowed!!!*****