Our server was merged with several other servers a little over a month ago.
Since the server merger, myself as Guild Leader, and my officers have lost access to the Applicants and Applicant History tabs in the Guild Management UI.
We have tested whether our guild is accessible in the Guild Finder UI, it is. I have created an alt and applied to test if applications can be lodged, they can.
I have raised a ticket, I was told they reset the cache on our guild and if that doesn’t resolve it, wait for the weekly server restart. I’ve done that and it’s still not resolved.
So my current state is I’m trying to recruit new members for the coming expansion and I can’t see who has replied and I look like I’m ignoring them. I had a number of potential applicants I had sent an ‘approved’ message to at the point that the merger happened. I have no idea whether they are able to accept the invite with our access down. I don’t have access to a list of who the applicants were to try and contact them through other channels.
On the guild management UI, there is a drop down menu that will let you see applicants.
I am aware of that menu - that’s what has stopped responding.
https://www.dropbox.com/s/umbsnuyh5mcpry5/GuildUI.png?dl=0
If it has stopped responding, then try a full UI reset to determine if you have an addon that is causing the issue. So far, it has worked on my account after I did a reset right after the pre-patch launch.
This is apparently a known issue relating to server mergers.
None of my other officers can access it either. It is not related to our UIs, we have tested with all addons disabled.
I have spoken to other GLs on my server (we have a Guild Leader discord) and a small number of other guilds are having the same issue.
It was speculated by someone else who was seeing it that it might be linked to the issue where periodically it reports you are not a member of a guild when you are.
As I stated above, I have raised a support ticket and they have reset our guild cache at the server with out it being resolved.
Given the number of server mergers that have been happening, I feel like this is a pretty major issue not to have a clear path for resolution.
EDIT: While trying to troubleshoot another issue relating to Newcomer chat, I looked at this again with the default Blizzard UI only and have the same issue.
https://media.discordapp.net/attachments/248600064115736576/766106944339312730/Screen_Shot_2020-10-15_at_12.13.00_pm.png
I just want to point out that disabling your addons and doing a UI Reset are two completely different things.
To be clear: I renamed both my WTF and Interface folders and deleted my cache. This did not resolve the issue.
As stated above; none of my officers can currently view the applicant pages. It’s not just affecting our guild. It started after a server merge and is a known issue.
Having people repeatedly tell me it’s an addon issue when that was one of the first things I eliminated has been frustrating.
To be fair, not only is it the very first step in troubleshooting, especially after a patch, but you also didn’t mention you had done a UI reset at first, and when it was suggested, you said you disabled addons; it was in your edit that you made note of doing a UI reset after reviewing a support article. Not to sound like I’m picking on you, but even if it’s a known issue related to server merges, and even if multiple people in your guild have the same issue, it never hurts to troubleshoot as much as you can from your end, which is why people keep focusing on the UI reset.
At this point, if it’s a known issue, and the suggestions offered by GM’s haven’t worked, then you’ll likely have to wait until it’s resolved at a higher level, since it’s a much bigger issue affecting many players that will require a larger fix.
4 Likes
I’d recommend re-opening the support ticket you had with the “Need more help” option and possibly reference the support article too since it suggests opening a ticket.
Not too sure if the GMs are able to nudge this enough to get it to work or if it has to be looked at by a specialist, but here’s hoping they can get this working for you again 
On both occasions I have completed the survey stating that the issue is not resolved. I don’t really see the point of continually reopening the ticket and adding to the Game Master queue during pre-patch.
What I would have liked to see is a notification as part of the Server Merger process for Guild Leaders to check if they have lost access and some indication of what actions they can take if they are caught up in the issue, and some sort of communication as to when we are likely to see a fix.
The fact that I had to google it and eventually found a post on Reddit that lead me to the knowledgebase article isn’t great. Especially if it’s a known issue.
It’s still not in the known issues post even though it is a known issue. It’s about managing expectations. The most frustrating part of this has probably been the lack of communication on what is being done to resolve it and when should I expect to see it sorted. Getting told by multiple people that it’s probably at my end when I’ve done everything I can to eliminate that is - I come back to the word frustrating.
I admit I was super frustrated when I posted my comment about everyone telling me to reset my UI. I am a 16 year veteran of the game, I worked tech support for nearly a decade, I provide support for a major addon, I am active in the Beta forums helping people pin down the root cause of issues. I probably have a T-shirt somewhere saying “have you tried turning it off and on again”. Other people don’t know that about me, and plenty of people come looking for help when they’ve “tried nothing and are all out of ideas” but I generally only post to these forums when I have run out of self-help options.
My primary motivation for posting here was to increase visibility for other GLs who may be experiencing the same issue and are similarly in the dark as to when/how it will get resolved. Secondarily to give the issue a bit of oxygen to hopefully get some answers about when it will get resolved. I didn’t expect anyone here to offer a fix.
I care about the reputation my guild has, I try to respond to every applicant, and at the moment people can apply and I can’t see them or moderate their experience with our guild. There could be some great applicants there who would make fabulous additions to our guild culture and we an’t see them and they don’t know that we can’t see them. It looks like we’re just ignoring them. Which means they’re less likely to consider us in the future because they will see our name in the recruiting UI and go - oh they’re the people who didn’t respond last time.
If it is any consolation, you are definitely not the on GL having this issue. My guild is currently suffering the same problem. We too completely reset our UI’s. I tried delisting our guild in the guild finder, logging out, resetting UI, logging back in, relisting guild and still had issue. I went two rounds with tickets and the GM on the second round kicked it up to technical team. Unfortunately, they said it will be fixed at some point with no ETA. I get the impression they are not completely sure what is causing the issue. But am confident they will eventually work it out. Sadly, I too probably appear to be ignoring applicants in the meantime, so I have decided to delist my guild until it is resolved.
If yours get resolved, please post that as well. I’ll keep an eye out and relay any info I happen to come across.
Cheers,
-Cofi-
Annoyingly in trying to work it out I have refreshed the listing so many times. I will look at cancelling the listing.
Chiming in on this, because this is definitely a problem my guild has been stuck with for a solid month. I also don’t see it included on any of the “known issues” lists I can find.
Cheers. Thanks for letting me know. Not filling me with the warm and fuzzies to see this has been around since at least early August without resolution and that they’re still not listing it in the known issues post.
Not a great look for the support team that one.