I’m trying to get WoW working on my laptop, I had it working at the start of BFA, by editing the config file to some very low settings. Somehow the settings must have reset because now when I load up on my laptop all I get is a black screen. Through messing around in the config file I was able to get into the game by randomly pressing on the black screen where my characters would normally be located. However once in game I can’t see any of my ui. So to reiterate the main screen is black and in game I have no ui and can’t seem to bring it up or any of the in game menu options. I didn’t see a resolution option in the config. I think maybe if I were able to lower the resolution I might have a shot, but I can’t seem to see how to do that, all googling of the matter has information from too long ago that is no longer relevant to the current config file. Can someone help me know which of these config file options to alter in order to hopefully get the game working on this laptop? Or how I can change the game’s resolution from outside the game. Thanks
As WoW only has two options for the game - windowed or fullscreen and neither really allow changing the resolution, you may need to change your desktop resolution first to a much lower setting.
Can you post a dxdiag. Highlight the entire thing and hit the preformatted text button, </>, at the top of the reply box to make it more readable.
System Information
------------------
Time of this report: 7/19/2020, 14:17:28
Machine name: LAPTOP-LOA1TGGV
Machine Id: {F409E101-EB4D-463E-9E7C-2AA14769CDEC}
Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire A515-43
BIOS: V1.02 (type: UEFI)
Processor: AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 6082MB RAM
Page File: 2766MB used, 7924MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon(TM) Vega 3 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x15D8)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_15D8&SUBSYS_134F1025&REV_C4
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 5074 MB
Dedicated Memory: 2032 MB
Shared Memory: 3041 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.589844,0.370117), Green(0.349609,0.554688), Blue(0.155273,0.110352), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0563
Native Mode: 1920 x 1080(p) (59.977Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0340989.inf_amd64_59a3187fb3f00c07\B339999\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340989.inf_amd64_59a3187fb3f00c07\B339999\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340989.inf_amd64_59a3187fb3f00c07\B339999\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340989.inf_amd64_59a3187fb3f00c07\B339999\amdxc64.dll
Driver File Version: 25.20.14136.0000 (English)
Driver Version: 25.20.14136.0
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: GPU_PV_HIGH_SECURITY
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2019 5:00:00 PM, 1977464 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-5698-11CF-9573-77047FC2D435}
Vendor ID: 0x1002
Device ID: 0x15D8
SubSys ID: 0x134F1025
Revision ID: 0x00C4
Driver Strong Name: oem11.inf:cb0ae4141d0fd3fa:ati2mtag_Picasso:25.20.14136.0:PCI\VEN_1002&DEV_15D8&SUBSYS_134F1025&REV_C4
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X
-------------
Sound Devices
-------------
Description: Speakers (Realtek(R) Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1025134F&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.8683.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/16/2019 12:00:00 AM, 6821152 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): NoThat is a small snippet of the whole thing, it may be helpful to post the entire thing, but we can start there.
Firstly I would update windows completely as you’re several major updates behind. You might need to click “check for updates” to get them to show. There should be at least 2 major updates, maybe 3, as the most recent one is still undergoing a staggered release.
Secondly, your graphics driver is from a year and a half ago. I would check acer’s website and see what the most up to date driver is for that laptop. As best as I can tell, you’d want here https://www.acer.com/ac/en/US/content/support-product/8008?b=1 and be looking at the VGA driver, but you might try to confirm on their site i have that right. That most recent one listed is still kind of old - AMD also makes drivers for your gpu that are much more up to date. While AMD’s generic drivers are often what you’d prefer to use, in laptops sometimes OEM’s add in particular functionality that you can lose, so I would first see if using acer’s drivers helps. AMD drivers are here though https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-mobile-processors-radeon-vega-graphics/amd-ryzen-3-2
Lastly, and I don’t think this is causing your problem, so don’t stress over getting this done. But your BIOS has several updates, some of which may improve performance. But, you need to be cautious when updating your bios as it can potentially brick your computer, so if you aren’t that comfortable with computers I would get help if you want to do it.
Thanks mate, when I updated the video drivers using those from AMDs website it solved the problem even better than expected. When I got WoW working on this laptop the first time it was by lowering graphics settings through the config, which is why I was attempting to do so again, I just figured the laptop wasn’t strong enough. But with these updated AMD drivers it actually runs the game no problem with graphics at setting 4 on the sliding scale. So thanks again.