Hey folks,
We already do have some old threads on this, and this is just a resurgence of the same issue we were looking at in earlier threads.
Ability/Loot Lag on North American Servers Despite Normal Latency
Ability/Loot Lag on Oceanic Servers Despite Normal Latency
It’d be best to add your reports to these threads just so they’re all going to the same place, but since this is a bug there’s not a lot else we can suggest in customer support than to swap shards. To do this, you would toggle war mode either on or off (whichever you are not actively playing in.) This forces you into a different shard, which may have better performance than the one you were on previously.
To keep the reports centralized, I’m going to lock this thread - please ensure you’re posting in the correct thread for your servers above.