I’ve seen a quite a few complaints about M+, Delves, and gearing related to both. I think there are a few changes that might make for a better overall system and alleviate some of the frustration of gearing.
Gear:
What’s the point of having tracks of gear i.e. Champion, Heroic, Mythic? The only purpose this seems to serve is to require you to farm for the same piece that dropped in a lower difficulty. They still require you to earn crests and stones to upgrade all the way to the very max. My suggestion would be to get rid of “tracks” (or just keep them for crafted items) and just have an upgrade path with crests and stones. You could still acquire higher ilvl pieces from higher content and vault that could potentially be an upgrade or get a socket or tertiary stat.
Mythic + :
I personally don’t hate where mythic plus is at the moment but, from the amount of forum posts and other social media I see, it seems there’s a fair number of people who don’t love it this way. My suggestion after hearing a lot of the feedback would first be to design the dungeons like older ones, for example have an enrage or soft enrage on the boss and trash that’s a little harder to deal with (honestly kind of think the trash part is pretty well covered now). The scaling would be the same for the different levels and you can complete them in your own time, healer has to run to the door - no problem, tank has to let dogs out - all good, had a couple nasty wipes because of a d/c or shotty connection - happens. Vault and gear would still drop the same as it does now.
Keystones would stay, they would be the optional way to run with a timer. I think this way would first of all help with separating people who are only there to time and don’t care about loot/crests from those who want to complete the dungeon at a less stressful pace. I think making the loot from completing a keystone be more likely (guaranteed at higher levels?) to have sockets or tertiary stats would be an acceptable reward difference. Having a small difference would make them still desirable to run for gear and have a chance at a nice upgrade for those that like to min/max.
Keystones could also be tied to a separate achievement that I would suggest be cosmetic (not player power driven, think Pandaria challenge mode gear). I think this would help like-minded players getting into groups together more frequently and thus leading to fewer players leaving group or getting upset with each other.
Delves :
Honestly I think delves are fine. I might just say maybe let them drop higher crests so one could eventually level gear to max, maybe at a higher tier. I keep seeing people say delve loot is too good but have a full delve vault of 8’s which leads me to believe there’s a lot of people not doing 11’s. I personally think 11’s present a pretty big challenge so I would have zero issue with them dropping higher level crests but I’d be open to getting more tiers regardless.
I’d like to add most of the feedback I see is wrapped around gear, specifically how others obtain it. I’m not sure why players being able to get higher gear from different avenues affects others so much. I know I could care less if Johnny runs delves exclusively and after 12 weeks is decked out in max level gear. If your concern is that you feel “forced” to do the content I’d just say that’s all on how you approach the game. If you want to min/max to the absolute limit I’d say expect to do a lot to get there (running delves, dungeons, raids, and even pvp), that’s kind of the point I would think.
Maybe this isn’t perfect but, I think it could be a start to making the game more enjoyable for more of the player base instead of different segments arguing over who’s way of playing is the right way.