The Customer Support forum is also a heavily community-supported area. The difference is that Customer Support is for asking questions about setting up your account, payments, or customer policies, and this forum is for troubleshooting technical issues like crashes or connection problems (not usually fps though).
Edit:
As a reminder, the Customer Support forum is not an alternative contact point for In-Game, Technical or Account Support. To request assistance, please contact our customer support staff directly through our Support Site
Read more about that forum at the source: Welcome to the Customer Support Forum!
Additionally, Soulslicer has broken the forum code of conduct multiple times by taking part in the activities I mentioned earlier, including several aggressive comments towards other members. Their next step will likely require using the ticket system to work on their issue, if the staff provides support for it.
There’s no need to continue derailing this thread.