My battle.net app says “something broke” everytime it tries to reclaim space after updating WoW.
Also the updates would happen automatically when set not to if I hadn’t set the limiter on the time of day.
I did a Scan and Repair (which I assume finished because I left it alone until my computer went to sleep) and it didn’t fix either of those.
What else can I try?
Same issue here, since the last patch. At least this time, I can click Play, but the client shows “Paused 99%” and if I do try to resume, it just churns on reclaiming space forever.
I have same issue luckily when I restart like it says, its fine but it is worrisome.
I know this discussion is old, but it’s the only discussion I found when I finally got frustrated enough with this happening to me for the past several months. I think I was able to solve it; I haven’t had this issue for a couple weeks now.
First, I waited for the issue to happen again, then I immediately looked at the logs in /Users/Shared/Battle.net/Agent/Agent.####/Logs. You may have multiple Agent.#### folders; just look at the logs that were modified while the issue was happening. Look for one that has useful error information; maybe search for “[E YYYY-MM-DD HH:MM”, where the hour is specified in 24-hour time (see below for examples).
In one of the logs, I found the following lines:
[E 2024-08-20 15:37:16.0951] [casc] Overlapping spans detected. | ‘9ee356da139b1c4bf600000000000000’:[102464922638, 80058] | ‘42b9ff2c67f6eb0e4c00000000000000’:[102464922638, 82171]
[E 2024-08-20 15:37:16.0952] [casc] Container failed validation before compaction. Error(9): NeedsRepair
[E 2024-08-20 15:37:16.0952] [casc] Failed to initialize information necessary to run compaction.
[E 2024-08-20 15:37:16.0952] [tact] Failed to create a compaction operation. Error(11) : needs repair
Based on these error messages, I repaired my installation, and have not had any issues since.
I understand that the Scan & Repair didn’t help the OP, but maybe looking at the logs would help identify an alternative fix.
Thank you for that info, Rockthunder! I found those lines too.
It seems I shouldn’t assume.
I tried scan and repair again. This time making sure the computer would not think itself inactive and lock the screen, go to sleep, or even turn the screensaver on.
I got it to reclaim space once so far after the scan completed. Not all of the space, but that’s been common for years when there’s a lot. Next update it’ll reclaim some more, I hope.
UPDATE September 10:
It’s back to broken after today’s update.
It says it needs repair again.
The marked solution is only partial it seems.