My battle.net app won't reclaim space

My battle.net app says “something broke” everytime it tries to reclaim space after updating WoW.

Also the updates would happen automatically when set not to if I hadn’t set the limiter on the time of day.

I did a Scan and Repair (which I assume finished because I left it alone until my computer went to sleep) and it didn’t fix either of those.

What else can I try?

Same issue here, since the last patch. At least this time, I can click Play, but the client shows “Paused 99%” and if I do try to resume, it just churns on reclaiming space forever.

I have same issue luckily when I restart like it says, its fine but it is worrisome.

I know this discussion is old, but it’s the only discussion I found when I finally got frustrated enough with this happening to me for the past several months. I think I was able to solve it; I haven’t had this issue for a couple weeks now.

First, I waited for the issue to happen again, then I immediately looked at the logs in /Users/Shared/Battle.net/Agent/Agent.####/Logs. You may have multiple Agent.#### folders; just look at the logs that were modified while the issue was happening. Look for one that has useful error information; maybe search for “[E YYYY-MM-DD HH:MM”, where the hour is specified in 24-hour time (see below for examples).

In one of the logs, I found the following lines:
[E 2024-08-20 15:37:16.0951] [casc] Overlapping spans detected. | ‘9ee356da139b1c4bf600000000000000’:[102464922638, 80058] | ‘42b9ff2c67f6eb0e4c00000000000000’:[102464922638, 82171]
[E 2024-08-20 15:37:16.0952] [casc] Container failed validation before compaction. Error(9): NeedsRepair
[E 2024-08-20 15:37:16.0952] [casc] Failed to initialize information necessary to run compaction.
[E 2024-08-20 15:37:16.0952] [tact] Failed to create a compaction operation. Error(11) : needs repair

Based on these error messages, I repaired my installation, and have not had any issues since.

I understand that the Scan & Repair didn’t help the OP, but maybe looking at the logs would help identify an alternative fix.

Thank you for that info, Rockthunder! I found those lines too.
It seems I shouldn’t assume.

I tried scan and repair again. This time making sure the computer would not think itself inactive and lock the screen, go to sleep, or even turn the screensaver on.

I got it to reclaim space once so far after the scan completed. Not all of the space, but that’s been common for years when there’s a lot. Next update it’ll reclaim some more, I hope.

UPDATE September 10:
It’s back to broken after today’s update.
It says it needs repair again.

The marked solution is only partial it seems.