So happened today right after the maintenance is over. Tried to log in and as I clicked play wow retail, the realm list pop out with “incompatible” status.
Tried the scan and repair, after it finished scanning it prompted me to “Update” as I clicked update I got the “BLZBNTAGT000008A4” error.
Tried restarting battle.net (waited until agent.exe disappear from task before relaunching battle.net), problem still persist.
Tried restarting Windows = problem still persist
Tried shutting down comp (wait 10 minutes) and restart comp = problem still persist.
And then I tried uninstalling the battle.net and then reinstall it, and I got the “Update stuck to 45%” issue. Tried a couple of times, problem persisted.
I deleted all battlenet related files from Program Data, delete the battlenet.exe installation. Shut down PC (for 10 mins), turn it on back again. Download a new battlenet.exe. And tried to install…the process start until 25% the I got the " BLZBNTBTS00000028" error. And it persisted until now.
Can any tech help me with this issue?
There are two log files created in battlenet folder:
the first one contain:
I 2024-12-18 08:50:23.165177 [Main] {19c8} Battle.net Setup 1.18.10.3141 started.
I 2024-12-18 08:50:23.165278 [Main] {19c8} Running from: C:\Users\USER\Downloads\Battle.net-Setup.exe
I 2024-12-18 08:50:23.165325 [Main] {19c8} Configuration: locale=enUS region=US uid=battle .net
I 2024-12-18 08:50:23.165520 [Main] {19c8} Embedded data found in binary:
I 2024-12-18 08:50:23.165611 [Main] {19c8} Session hash generated. hash=10601869164180967166
D 2024-12-18 08:50:23.165894 [Analytics] {19c8} Analytics request sent. type=BNET.BI.SessionGenerate
D 2024-12-18 08:50:23.166306 [Analytics] {19c8} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2024-12-18 08:50:23.166335 [Main] {19c8} Entering main loop.
I 2024-12-18 08:50:23.166356 [Main] {19c8} Bootstrapper State: STATE_CHECK_ENVIRONMENT
D 2024-12-18 08:50:23.172621 [Main] {19c8} Checking permissions on path: C:/ProgramData/Battle.net/Setup depth=-1
D 2024-12-18 08:50:23.173620 [Main] {19c8} Restart triggered with reason: RESTART_ELEVATE
I 2024-12-18 08:50:23.173652 [Main] {19c8} Bootstrapper State: STATE_TRIGGER_RESTART
I 2024-12-18 08:50:23.277590 [Main] {19c8} Respawning bootstrapper: path=C:\Users\USER\Downloads\Battle.net-Setup.exe elevate=1 arguments={[0]=–cmdver=2, [1]=–elevated, [2]=–locale=enUS, [3]=–mode=setup, [4]=–session=10601869164180967166}
I 2024-12-18 08:50:25.597284 [Main] {19c8} Bootstrapper State: STATE_EXITING
D 2024-12-18 08:50:25.597348 [Main] {19c8} Bootstrapper thread completed
I 2024-12-18 08:50:25.605116 [Main] {2370} UI State changed to: UISTATE_SHUTDOWN
D 2024-12-18 08:50:25.605292 [Analytics] {2370} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2024-12-18 08:50:25.620743 [Main] {2370} Bootstrapper is now ready to shutdown
I 2024-12-18 08:50:25.621960 [Main] {2370} Bootstrapper work completed. Shutting down.
And the second one contain:
I 2024-12-18 08:50:25.668009 [Main] {2198} Battle.net Setup 1.18.10.3141 started.
I 2024-12-18 08:50:25.668101 [Main] {2198} Running from: C:\Users\USER\Downloads\Battle.net-Setup.exe
I 2024-12-18 08:50:25.668146 [Main] {2198} Configuration: locale=enUS region=US uid=battle .net
I 2024-12-18 08:50:25.668219 [Main] {2198} Running as admin
I 2024-12-18 08:50:25.668375 [Main] {2198} Embedded data found in binary:
I 2024-12-18 08:50:25.668417 [Main] {2198} Session hash found: 10601869164180967166
D 2024-12-18 08:50:25.668654 [Analytics] {2198} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2024-12-18 08:50:25.668966 [Main] {2198} Entering main loop.
I 2024-12-18 08:50:25.668993 [Main] {2198} Bootstrapper State: STATE_CHECK_ENVIRONMENT
D 2024-12-18 08:50:25.669364 [Main] {2198} Checking permissions on path: C:/ProgramData/Battle.net/Setup depth=-1
I 2024-12-18 08:50:25.671100 [Main] {2198} Successfully repaired the folder permissions of ‘C:/ProgramData/Battle.net/Setup’
I 2024-12-18 08:50:25.672124 [Main] {13c4} UI State changed to: UISTATE_RUNNING_BOOTSTRAP
I 2024-12-18 08:50:25.672742 [Main] {2198} Successfully repaired the folder permissions of ‘C:/ProgramData/Battle.net/Setup/bna_2’
I 2024-12-18 08:50:25.673812 [Main] {2198} Successfully repaired the folder permissions of ‘C:/ProgramData/Battle.net/Setup/bna_2/Logs’
D 2024-12-18 08:50:25.674066 [Main] {2198} Elevation is unnecessary. The current user is an administrator.
I 2024-12-18 08:50:25.674096 [Main] {2198} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER
D 2024-12-18 08:50:25.674136 [Main] {2198} Checking for bootstrapper updates.
I 2024-12-18 08:50:25.674161 [Main] {2198} Progress zone changed to: ZONE_REPLACESETUP
I 2024-12-18 08:50:25.674181 [TactProduct] {2198} Fetching remote version info for bts
I 2024-12-18 08:50:25.674735 [Main] {13c4} Active screen changed: bootstrap
I 2024-12-18 08:50:25.707034 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.106.28:1119 for server http ://us.patch.battle.net:1119
I 2024-12-18 08:50:26.123737 [Main] {2198} We are currently up to date.
I 2024-12-18 08:50:26.123796 [Main] {2198} Bootstrapper State: STATE_EXTRACT_AGENT
I 2024-12-18 08:50:26.123914 [Main] {2198} Agent is missing. Will download Agent.
I 2024-12-18 08:50:26.123940 [Main] {2198} Progress zone changed to: ZONE_INSTALLAGENT
I 2024-12-18 08:50:26.123961 [TactProduct] {2198} Fetching remote version info for agent
I 2024-12-18 08:50:26.128377 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.106.28:1119 for server http ://us.patch.battle.net:1119
I 2024-12-18 08:50:26.773913 [Main] {2198} Downloader - {2198} INF: adding network address 23.46.230.134:80 for server http ://level3.blizzard.com/
I 2024-12-18 08:50:26.773980 [Main] {2198} Downloader - {2198} INF: adding network address 23.46.230.149:80 for server http ://level3.blizzard.com/
E 2024-12-18 08:50:26.798856 [Main] {2198} Downloader - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\net\source\net\standardsocketnetwork.cpp, line 650): error receiving data from socket descriptor 1288: [10054]
E 2024-12-18 08:50:26.798926 [Main] {2198} Network - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\net\source\net\standardnetworkimpl.cpp, line 1087): failed to receive data from socket: NET_ERR_CONNECTION_RESET
I 2024-12-18 08:50:26.799086 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.8:80 for server http ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.799133 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.6:80 for server http ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.799172 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.4:80 for server http ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.799210 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.5:80 for server http ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.799248 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.7:80 for server http ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.799355 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.3:80 for server http ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.799400 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.2:80 for server http ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.799439 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.1:80 for server http ://us.cdn.blizzard.com/
E 2024-12-18 08:50:26.799577 [Main] {2198} Downloader - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\net\source\net\standardsocketnetwork.cpp, line 748): error sending data to socket descriptor 1340: [10054]
E 2024-12-18 08:50:26.824237 [Main] {2198} Downloader - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\net\source\net\standardsocketnetwork.cpp, line 748): error sending data to socket descriptor 1288: [10053]
E 2024-12-18 08:50:26.824343 [Main] {2198} Downloader - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\net\source\net\standardsocketnetwork.cpp, line 748): error sending data to socket descriptor 1304: [10054]
E 2024-12-18 08:50:26.824403 [Main] {2198} Downloader - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 2227): internal error: unexpected fetch error for download 3: FETCH_ERR_FAILURE
E 2024-12-18 08:50:26.824428 [TactProduct] {2198} Download error - DOWNLOAD_ERR_FAILURE
I 2024-12-18 08:50:26.825258 [Main] {2198} Downloader - {2198} INF: adding network address 23.46.230.134:443 for server https ://blzddist1-a.akamaihd.net/
I 2024-12-18 08:50:26.825302 [Main] {2198} Downloader - {2198} INF: adding network address 23.46.230.149:443 for server https ://blzddist1-a.akamaihd.net/
I 2024-12-18 08:50:26.849854 [Main] {2198} Downloader - {2198} INF: adding network address 23.46.230.134:443 for server https ://level3.ssl.blizzard.com/
I 2024-12-18 08:50:26.849911 [Main] {2198} Downloader - {2198} INF: adding network address 23.46.230.149:443 for server https ://level3.ssl.blizzard.com/
I 2024-12-18 08:50:26.850200 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.8:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.850242 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.6:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.850269 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.4:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.850294 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.5:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.850318 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.7:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.850341 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.3:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.850364 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.2:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:26.850388 [Main] {2198} Downloader - {2198} INF: adding network address 137.221.64.1:443 for server https ://us.cdn.blizzard.com/
I 2024-12-18 08:50:28.031030 [Main] {2198} Downloader - {2198} INF: fetch limit exceeded for download ID 4 (5/5 attempts)
E 2024-12-18 08:50:28.031094 [Main] {2198} Downloader - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 4: fetch limit exceeded
E 2024-12-18 08:50:28.031117 [TactProduct] {2198} Download error - DOWNLOAD_ERR_NOT_AVAILABLE
E 2024-12-18 08:50:28.031171 [TactProduct] {2198} Failed to obtain product config metadata for validation
E 2024-12-18 08:50:28.233966 [Main] {2198} HttpFetcherImpl - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 1104): HTTP: truncated in ‘137.221.106.28:1119’ http ://us.patch.battle.net:1119/agent/blob/game : 404
D 2024-12-18 08:50:28.234694 [Analytics] {2198} Analytics request sent. type=Blizzard.Telemetry.Distribution.Tact
W 2024-12-18 08:50:28.234804 [Main] {2198} Downloader - {2198} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloadserverset.cpp, line 1207): Selected as a bad server ‘http ://us.patch.battle.net:1119’ by ‘137.221.106.28:1119’ (0, 18446744073709551615)
E 2024-12-18 08:50:28.234841 [Main] {2198} Downloader - {2198} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 897): failed to select host for download 5: DOWNLOAD_ERR_NOT_AVAILABLE
E 2024-12-18 08:50:28.234866 [TactProduct] {2198} Download error - DOWNLOAD_ERR_NOT_AVAILABLE
E 2024-12-18 08:50:28.234901 [TactProduct] {2198} Failed to obtain product config blob file
E 2024-12-18 08:50:28.234974 [Main] {2198} Handling exception in state STATE_EXTRACT_AGENT: BootstrapperException(code=BLZBNTBTS00000028, details={}
E 2024-12-18 08:50:28.235330 [Main] {2198} Posting exception to controller: BootstrapperException(code=BLZBNTBTS00000028, details={}
D 2024-12-18 08:50:28.235366 [Main] {2198} Bootstrapper thread completed
I 2024-12-18 08:50:28.250508 [Main] {13c4} UI State changed to: UISTATE_RUNNING_ERROR
I 2024-12-18 08:50:28.264748 [Main] {13c4} Active screen changed: error
E 2024-12-18 08:50:28.265264 [Main] {13c4} Reporting error string: BLZBNTBTS00000028 additionalInfo:
D 2024-12-18 08:50:28.265367 [Analytics] {13c4} Analytics request sent. type=BNET.BI.BootstrapperError
(note: I need to add space to some of the above log files in order to avoid them to be displayed as link)