Mouse, interface issues

Support Technical Support
1

I am losing my mind over a mouse issue where items become unclickable or some unrelated window will pop up. The game menu becomes unclickable. Items on action bars become unclickable. Loot becomes unclickable, however I can use the interact key (F) to loot. The interact key does not help when dealing with quest givers, however, because an additional click is required. I am unable to exit the game or log out using the game menu. Sometimes when I try to select ‘Log Out’ from the game menu, the Edit interface pops up. Sometimes the store window comes up. Other times nothing happens. If an extra action button is up for a delve, for example, it’s unclickable. I have to do ctrl-escape and close the WoW window.

What I have done to troubleshoot:

Removed all addons.

Uninstalled the game, deleted remaining World of Warcraft files, and reinstalled the game from the Battle.net app. (Multiple times.)

Removed or disabled any application that has overlays. I have uninstalled the Discord app and the Curseforge/Overwolf app.

Disabled overlays in my NVIDIA app.

I have enabled high DPI compatibility in the properties for wow.exe as described in Article ID: 000124055.

Added SET gxCursor “0” to WTF/config.wtf as suggested in Article ID: 000124055.

Also, I have tried a different wired mouse and USB port. I use a Steelseries Rival 5. I’ve tried my MSI mouse with same results.

I don’t know what else to do. The game is unplayable under these conditions. Someone please help!

My system:

MSI Stealth 18 AI Studio AIV

Operating System: Microsoft Windows 11 Home, Version 10.0.26100

Driver: Game Ready Driver - 591.86 - Tue Jan 27, 2026

CPU: Intel Core Ultra 9 185H

RAM: 32 GB

Storage: SSD 953.9 GB, HDD 18.2 TB

Graphics card: NVIDIA GeForce RTX 4080 Laptop GPU

Laptop display: 3840 x 2400 120 Hz

2

Did you do the Cvar reset part of the Ui reset process? Did you remove all apps from Startup in Windows?

1 Like
3

I ran /console cvar_default but it didn’t clear the issue. Also, no other programs are enabled in startup. I apprerciate your reply, however.

From Wowpedia:

  • Resetting the WoW User Interface by deleting the game client or WTF folder does not completely reset your CVars.

    • If the WTF folder is deleted (while the game client is not running), then Character and Account-specificCVars will be restored from the last known values on the server (CVar synchronizeConfig) instead of any default settings.

  • This is different from the “Defaults” button which only resets the CVars set from the interface options.

So does /console cvar_default do what I need for it to do?

4

While in game, use this command and mouseover the areas you’re having issues clicking. It should identify what’s on the screen.

/framestack

If that doesn’t help, grab an MSInfo.

  1. Press the Windows key, then type msinfo and press Enter.

  2. In the MSInfo window, click File > Export.

  3. Name the file “msinfo,” make sure it is text format, and click Save.

Post your MSInfo on Pastebin.com and provide the link to it, or the hash code (the numbers/letters after the .com) in your reply.

5

I watched some tutorials on /framestack. I ran it in game but I’m not sure what I’m looking at. I have some screenshots I’ll attach if possible. [Looks like I can’t.]

I created the msinfo.txt file and tried to copy the contents to pastebin but the file is 7.7 MB. I got the error “You have exceeded the maximum size of 512 kilobytes per Paste.”

Thanks for your help.

6

Links can be posted using the reformatted text button in the editor,

Google.com

7

Just split it into two separate links?

8

For 7.7 MB I will need to break it up into 16 - .5 MB files.

9

Ah, you’re right. Ok. New plan.

  1. Open the Start menu and type Event Viewer, then hit enter.
  2. Click Windows Logs, then right-click and choose Clear Log on both Application and System.
  3. Choose Clear in the pop-up that appears.

Create the problem in WoW again, then run, save, and upload a new MSInfo.

10

OK, I did this and created the msinfo.txt file. I have the msinfo.txt in pastebin. https://pastebin.com/Z0BBViXS

Did I potentially expose myself to a hack by posting this file publicly?