Mouse cursor jumps across screen on right click

Support Technical Support
1

Copied this from bug report as I intended to post here.

When I right click to turn my character, my mouse cursor will occasionally jump across the screen instead of being locked in place. It’s easily reproducible when standing still and jumps further the faster I try to turn.

I initially thought I was just constantly losing track of the cursor, but it’s clear that there’s an issue with it moving despite right click being held.

I noticed this has been brought up previously, and I’ve tried every solution listed. I’ve altered every relevant cvar, disabled acceleration in bnet app, changed my polling rate in mouse software and in game, ran the game as admin and in compatibility mode with no addons or background programs, tried multiple mice (2 logitech g502s and a razer naga trinity), and disabled fullscreen optimization. Not sure if I’m forgetting anything but I followed all the suggestions listed in previous posts to no avail.

Here’s a video of what’s happening, granted I’m purposely moving my mouse more erratically to demonstrate the bug.

https:// streamable. com/wrbdf

1 Like
2

Hi Lost

Looks like you have tried a good number of possible solutions. These mouse issues can tricky. Let’s start with a DXDiag report.

The second section of page has DXDiag report instructions - *we don’t require the MSinfo report.

That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on facebook. Provide the link code portion of the URL - example below.

(The green bold portion of this: https://pastebin.com/**Qk28Ed1P**)

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pastebin url = /jBDQUc4d

4

Everything looks good on the DXDiag. Have you tried testing things while in a Selective Startup mode.

Follow the instructions on the first portion of this support page carefully. (The other sections are for pinpointing troublesome processes later)

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I’m heading off forum for a bit here. Over time I have compiled a list of possible fixes for these mouse issues. You may have seen it on other threads while you were researching this problem. Take a look through it - see if you missed anything.

(1) In the mouse software lower “Polling Rate” to 100 - 125 range.

(2) If you have Razer Synapse software check that the Razer “Stats” software is not enabled. Open Synapse - along top bar is “Stats”. Open that - if enabled - disable “Data Tracking” in the Stat’s settings.

(3) Try disabling Foreground FPS limiter on Menu > System > Advanced.

(4) If you have a Wacom device you might disable things there or temporarily uninstall the Wacom drivers to test.

(5) Enable the rawMouse CVar. Open a chat box then copy/paste this line. Ctrl + V will paste it.

/script SetCVar(“rawMouseEnable”, 1);

To check that the script worked go to the Wow folder > WTF - look for the Config file. Open with notepad. This should be at the bottom of CVar list:

SET rawMouseEnable “1” (0 - zero is off)

(6) On Battle.net App under “Options” Go to Game Settings > General - scroll down then check that Hardware Acceleration is enabled.

(7) *(The settings below are a Windows 10 feature - they have proven to be problematic - you would want to make the changes to avoid other issues as well)

Navigate to the main Wow folder. Down near the bottom of the list is the Wow icon (W) icon.

Right click on the Wow icon. Select “Properties” at bottom of list. Then select “Compatibility” tab along top of next pane.

At the bottom of that select (check) “Disable Fullscreen Optimization”

(8) Disable NVidia Share then close Geforce Experience

6

I’m heading off forum for a bit here. Over time I have compiled a list of possible fixes for these mouse issues. You may have seen it on other threads while you were researching this problem. Take a look through it - see if you missed anything.

(1) In the mouse software lower “Polling Rate” to 100 - 125 range.

(2) If you have Razer Synapse software check that the Razer “Stats” software is not enabled. Open Synapse - along top bar is “Stats”. Open that - if enabled - disable “Data Tracking” in the Stat’s settings.

(3) Try disabling Foreground FPS limiter on Menu > System > Advanced.

(4) If you have a Wacom device you might disable things there or temporarily uninstall the Wacom drivers to test.

(5) Enable the rawMouse CVar. Open a chat box then copy/paste this line. Ctrl + V will paste it.

/script SetCVar(“rawMouseEnable”, 1);

To check that the script worked go to the Wow folder > WTF - look for the Config file. Open with notepad. This should be at the bottom of CVar list:

SET rawMouseEnable “1” (0 - zero is off)

(6) On Battle.net App under “Options” Go to Game Settings > General - scroll down then check that Hardware Acceleration is enabled.

(7) *(The settings below are a Windows 10 feature - they have proven to be problematic - you would want to make the changes to avoid other issues as well)

Navigate to the main Wow folder. Down near the bottom of the list is the Wow icon (W) icon.

Right click on the Wow icon. Select “Properties” at bottom of list. Then select “Compatibility” tab along top of next pane.

At the bottom of that select (check) “Disable Fullscreen Optimization”

(8) Disable NVidia Share then close Geforce Experience

(1) Tried already.

(2) Heatmaps/stats features don’t exist in synapse 3 and I don’t have any extra modules such as chroma/macros/hue etc. I also tried using the logitech mouse/software and have the exact same issue so I don’t think it’s related to specific software.

(3) Forgot to list but tried this already.

(4) I don’t own any Wacom devices and already tried disabling all other background applications.

(5) This was the first thing I tried, I’ve had raw mouse enabled since I can remember anyway. It’s present with it on and off. Also tried fiddling with acceleration, rate, resolution, gxfixlag, made sure wow mouse is disabled, loot under mouse is set to 1. Again, not sure I’m listing everything here but I fiddled with every cvar to do with mouse/cursor.

(6) Yep tried this.

(7) Tried it.

(8) I actually had to install geforce experience to record the video of the issue. The issue is definitely present without it.

I don’t have any issues in other games with right click causing the cursor/screen to jump randomly. I’m fairly certain it’s a bug specific to wow. Other than that I’m at a loss as to what could cause this.