Mouse cursor disappears after 10 minutes every time

Support Technical Support
21

Hi Jetsum,

I am not currently using Discord when I been playing WOW. I did try turning off MSI AB that did nothing either.

Thnx.

22

Try disabling any and all overlays as they can cause display issues with the game.

23

I did disable All overlays I will try another clean boot and see if that helpsā€¦

24

Try this:

  • Delete/rename your WTF and interface folders
  • Log into WoW
  • Run the command: /console cvar_reset
  • It will give some error, itā€™s fine
  • Run the command: /reload to ensure settings save to the local client and the server
  • Close out of WoW
  • Relog back in and see if the problem persists.

If youā€™re on a clean install of windows, no programs with overlays, etc etc, and still having the mouse vanish, it could be the actual game doing it. It could be some broken leftover cvar settings on the server causing some glitch when the right UI element storm happens that causes the cursor to break.

Also, post a dxdiag if you can please. It could easily be a driver/windows issue too if youā€™re not up to date.

  • start+r
  • dxdiag
  • save all information
  • copy paste it into https://pastebin.com/ and post the link or just paste the mess here in a couple posts with preformatted text that uses ` on both sides of the text (the tilde key to the left of the number one)
2 Likes
25

Hey there Nephilims/Jeroes,

That does sound odd that the mouse cursor disappears after 10-15 minutes of playing. I canā€™t quite tell if youā€™ve found the mouse is not at all working in-game at that time, or if the cursor is there but not visible until the game closes. It may not be critical to know but also could help narrow down the cause.

Based on what was tried and shared so far, Iā€™m afraid that we should get more information about the system. Looking at a Dxdiag as Everia asked for could definitely give more clues to work with.

Since the Msinfo file may contain personal information, if there is nothing we see in the Dxdiag or perhaps nothing shared helps, opening a ticket and including both the Dxdiag and Msinfo along with information from within this thread like what was done will help us better check what can cause this and offer tailored troubleshooting. If you need to go that route, this link can help get the ticket started: https://us.battle.net/support/en/help/contact/164/ticket

26

I will try and open a ticket to see If I can get this resolvedā€¦

27

Does the mouse " in Windows " have a power profile?
Might be in with the battery info.
It will say let it power down after a set amount of time.

28

no I checked the power options no mouse profileā€¦
I did put in a support ticket and they gave me sometihing to try and also tried closing the ticket before I even had the issue resolvedā€¦

I guess Support is not too patientā€¦ But I have tried numerous tings and I see no reason why the mouse should do this.

not sure what to do here.

29

Is the driver for the mouse crashing? Is it a gaming mouse?

30

Do you have another mouse you can hook up to the computer and try? Might help rule out an issue/computer setting involving your current one.

Does this happen on any other games or programs, or just in WoW?

1 Like
31

How do you know the mouse works if the cursor disappears? I mean, you canā€™t try clicking, nor can you see if it responds to movement, because you canā€™t see your cursor. Have you alt-tabbed out of WoW when the cursor vanishes, to see if the mouse is actually functional at that point in some other program or even on your desktop?

I might have missed it, and if so I do apologize, but Jeys is totally right. You should rule out the mouse itself before you bother with more intensive fixes.

  • Switch it up to a different mouse and see if the problem still happens.
  • If youā€™ve only tried wireless mice, try one with a cord.
  • For a wireless mouse, move the receiver to a different USB port.
  • For a wireless mouse, reduce the distance between the receiver and mouse.
  • For corded mice, try a different USB port.
  • Switch the batteries out on a wireless mouse.

If you do all that to no avail, then I concede, the problem is more in-depth. No sense worrying about that if your mouse is just dying, though.

Good luck!

2 Likes
32

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