Game version: Mop Classic
Ticket Number: US105849028
Date of occurance: 8/14/25
Realm: Mankrik
Location: MSV Heroic 10m
Boss: Gara’jal
Character: Discipline Priest
Name: Champpkind
I bonus rolled a shield (Eye of the Ancient Spirit) as a discipline priest. Priests cannot equip shields. This is not an issue of stat priorities, or mages/locks getting spirit gear. I literally cannot equip this.
I opened a ticket and received two pretty unbelievable responses:
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First response: “While this system does include class -or specialization-based filtering, the gear you receive from the loot pool may not always match your recommended priorities, even when using a Bonus Roll.” from GM Swoshlyer.
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Second response after I explained the scenario again: “I completely understand that you have an item that is unequippable for your character and does not work in their class. The thing is, when I discussed this matter with a supervisor, I was told that this is functioning as intended, and that you can even use the item on one of your other characters who can equip it. I know you were hoping for another resolution, but I have tried everything humanly possible within my capabilities, and I hope you can understand.” From GM Hialiphos.
So Blizzard is telling me that rolling unequippable items is “functioning as intended” and that hey, it’s fine, you can just send that item to another character. Which is a blatant lie and I cannot do (of course I’ve tried).
Please fix this and refund my token. Kind of ridiculous that you would respond to me in the ways that you did, but I don’t care if you just fix the bug and refund my token.
Thank you.