Moon Guard disconnection issues compendium

Support Technical Support
25

All,

If you are experiencing the chronic disconnects on Moon Guard, and running a Windows OS, can you please do the following?

  1. While logged onto a character, open Command Prompt.
  2. Run the following command:

netstat -n | find " 137.221" | find “3724” | find “ESTABLISHED”

Output:

C:\Windows\System32>netstat -n | find " 137.221" | find “3724” | find “ESTABLISHED”
→ TCP 192.168.2.45:54017 137.221.96.152:3724 ESTABLISHED

  1. Right-click that output, and click “Mark”. Highlight the output you received, then right-click again (Ctrl + C will also work).
  2. Observe if any disconnects occur within that playing session, then paste the output into a reply. Attaching a WinMTR can help pinpoint the issue as well.

Edit: Added a leading space to only capture IPs beginning in 137.221. Unlikely, but you never know.

Edit 2: Change the test to a new methodology.

Edit 3: Condense instructions, improve netstat command.

2 Likes