I transferred one of my characters and it when from 3/3 in research to 1/3.
I’m having the exact same issue. Hopefully blizzard at least refunds the cost.
according to support from my ticket cause its happening to alot of ppl. they are aware of the issue and the devs are currently working on a fix for it. idk what that fix entails so i would just wait unfortunately. its also happening to one of my toons (lost 4 points from 2 traits)
according to support from my ticket cause its happening to alot of ppl. they are aware of the issue and the devs are currently working on a fix for it. idk what that fix entails so i would just wait unfortunately. its also happening to one of my toons (lost 4 points from 2 traits)
Funny because the response I got from support was to post it here. I do hope they refund the cost because I had to re-research and which put me behind.
according to another thread with same issue
"Hey all, wanted to check in again. I don’t have any new information regarding how the heal-up process will work, but our development team is still working on a fix. I re-confirmed with the team just a few minutes ago that Corrupted Mementos can still be spent to perform research and are being considered in the overall resolution of this bug.
I appreciate and thank everyone for hanging in there while we’ve been figuring this one out - it’s been a busy week for bug fixes and the team is working to squash all of the biggest ones as quickly as possible. Thanks for being patient while we haven’t had much to update with, but we’re still hard at work on this bug!"
I just did a server+faction transfer last night.
I checked in today and found that I was only 1/3 into “Singular Sanitation Expertise”, when I was 3/3 before the transfer.