Missing Fractured Sparks of Fortune

Support Bug Report
1

I am currently stuck at only 3 Fractured Sparks on one of my characters instead of 5 (2.5 whole sparks total should be possible this week). I have completed the quest “A Sparkling Fortune,” “A Golden Opportunity,” as well as the weekly quests that award a fractured spark each (worldsoul, titan fragments, and delve weekly this week). I did not receive a fractured spark from the delve weekly as I was meant to - I have confirmed this is incorrect with a friend and through reading other reports on the forums.

I have sent in 2 tickets and GMs claim they are unable to do anything about it, yet the support article here: https://us.battle.net/support/en/help/article/364643 says to contact Support if your character is bugged and behind on sparks. Is there going to be any fix for this? Thankfully this bug happened to an alt instead of a main, but its pretty discouraging to have progression stunted due to something entirely out of my control.

3 Likes
2

It says to contact support if you were affected by the week 2 issue which was counter to the one that granted an additional fractured spark. The quest A Sparkling Fortune did not check your inventory to make sure you actually had the fractured spark, it just took all you had and returned the 2 for quest reward. If you had none because you combined the week 1 and 2 shards before turning in this quest, this meant you traded 0 for 2 and gained 1 shard. If you had both fractured sparks uncombined, it instead took both and gave back 2, trading 2 for 2 and lost 1 shard. Both of these were hotfixed.

If you have 3 fractured sparks and have done both turnins, then you’re not just missing the shard from this week, you’re missing the shard from last week too, but not in the manner that support was specifically allowed to assist with.

1 Like
3

I am having the same issue I have opened a Support ticket and it seems the GMs can not help me. One even told me how to get last seasons Omen Sparks. If they aren’t able to help with this issue who can.

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Thank you for the information. It seems like many others are in the same boat as me with this unknown issue causing 2 half sparks to have been marked as unobtainable for whatever reason. Maybe it is a combination of the bug you described and having been incorrectly marked as exploiting for the extra sparks last week? Either way, hoping to see a solution or fix soon.

5

You need to make a bug report that’s as detailed as possible so QA can verify and replicate the bug for the devs to fix.

This should only stop someone from getting the quest A Golden Opportunity for a free half, since they technically already got a free half by trading 0 for 2.

6

From the linked article: * Characters who were able to obtain two extra sparks will not receive a spark on week 3, starting March 18. If you are in this situation, your Pinnacle Cache will not drop a spark this week and this is intended

This is what I was referring to with that statement. The fractured spark not being awarded alongside my Pinnacle Cache when turning in my Delve weekly is what first tipped me off about being behind, since the friend I did it with did get their half spark from it.

Assuming that the first half spark I’m missing was due to the bug that consumed 2 sparks and gave back 2, the other missing half spark had to have been due to me not receiving it from the weekly, no? Since I completed all previous weeklies and did both spark turn-in quests, I don’t think that character would be eligible for any catch-up sparks either.

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I don’t know how someone would’ve gained two extra sparks, I just assumed it was a similar method that would’ve been caught the same and in addition to not having the quest, they also wouldn’t get access to the weekly drop this week. Since you had the quest, I don’t think this affected you.

8

I think the wording of the article is a bit incorrect, I understood “two extra sparks” as meaning two extra fractured sparks from the exploit as you described it (one whole spark).

Interestingly enough, my SavedInstances Addon tracks half-sparks obtained, and it is stating that my mage (bugged character) has looted 3/3 sparks. My main is marked as 2/3, which is correct since I have 2 whole sparks on her, and haven’t done my delve weekly yet for the last half-spark.

I have no clue what variable it is tracking, especially since that macro shared in threads about this topic returns 0/3 for on the bugged character when I run it.

9

The bug gave you one additional half by trading 0 for 2 instead of 1 for 2 (or made you lose 1 additional half by trading 2 for 2). Those who utilized this method to gain an additional half do not get the quest A Golden Opportunity. There is some other method I don’t know about that could’ve gained 2 additional halves, in which case you also miss out on the weekly spark.

replace a.totalEarned with a.Quantity.

/run a=C_CurrencyInfo.GetCurrencyInfo(3132) print("You have earned " .. a.quantity .. " of " .. a.maxQuantity .. " possible Fractured Spark of Fortunes.")

or just dump the whole table and view the quantity entry
/dump C_CurrencyInfo.GetCurrencyInfo(3132)

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Yeah I opened a bug report last week. I added the results of that script too a friend sent it to me. it says I have earned 2 of 2. canEarnPerWeek=False which I assume is bad. quantity is 3 and that equals maxQuantity. I think I should have earned 5 at this point. I should have 2 and a half sparks I believe.

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It’s false because you’re not limited by a weekly amount, you’re limited by a total maximum.

12

Well mythic plus bosses aren’t dropping them and I didn’t get it from the pinnacle chest for 2 weeks in a row. :confused:

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I will correct myself here. I do get 3 of 3 this week after rerunning that script.

14

Tested on 2 different characters. My bugged mage returns 3, and my alt hunter (who I just looted a 5th fractured spark from LFR on) also returns 3.

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The few people who have replied to me on this who are saying they are stuck at 3 sparks total with the 2 quests (so only 1 dropped) also have the quantity table entry at 3. Not sure the cause. If it were just 1 person I would say well you must be missing a spark in your bank or something
:face_with_monocle:

16

Oh for sure, the first thing I did was go check both my regular bank and reagent bank, as similar things have happened to friends last expansion. Just double-checked again, and sadly, nothing.

Something seems to have gotten incorrectly flagged somewhere, I’m just hoping that it can be identified and maybe people can get reimbursed.

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Ya, idk. I haven’t been able to replicate missing sparks though I tried on 4 different alts I never play, but maybe QA will have better luck.
:dracthyr_shrug:

18

Yeah I have went crazy checking every bag and bank slot. :rofl:

19

Update on this situation - a GM was able to mail my two missing Fractured Sparks, but it was to my main character who is already at 5/5 half-sparks instead of my bugged mage.

I let them know about the error, hoping they can be deleted and given to the correct character.

UPDATE #2 - I woke up this morning and got a response to my request for the sparks be deleted and sent to the correct character instead.

The GM gave me the same response my first few GMs did, telling me I did “A Golden Circumstance” so I wasn’t eligible for any catch up sparks. Did not address my request at all and seemingly did not read the prior GMs response where they clearly stated my character WAS bugged and I was eligible to be given the sparks :confused:

I logged on and noticed that the mailed sparks on my main were deleted (not by me) which is fine, she wasn’t the bugged character anyways. But, I am back at square one with this whole situation, being told there is no problem and no solution being offered.

I have clearly reiterated my request for fractured spark reimbursement and made references to the reply and actions of the previous GM who did mail the sparks to my main, so fingers crossed that I get a GM that can follow up on that.

UPDATE #3 - I got another response, I understood it to say I am eligible to be given one fractured spark (half-spark) and that I am eligible to get the other half spark I’m missing from catch-up sources next reset. I checked my character and I did get mailed the 1 fractured spark.

GM response below:

Let me clarify the situation for you, step by step.

  1. The 2 Fractured Spark of Fortunes were sent to your character [Character-Server] was honest mistake.
  2. The character [bugged mage] appears to successfully finish the quest A Golden Circumstance. This means that the bonus fractured spark was awarded to this character.
    However, your character still missing 1 fractured spark. I have sent it to your character Sentire. You can receive it from mail.
  3. Other sparks will be earned using a catch-up system, which will increase an amount of fractured sparks you can receive.

Anyone who is in this situation, I’d advise you to put in a ticket, and hopefully they can get you one of your missing sparks.

UPDATE #4

Well here we are post-reset, and I am back to being an entire spark behind once again. I did not receive the guaranteed half-spark from the Worldsoul quest, nor have I received my other missing half-spark through catch up despite doing multiple weeklies that should be eligible to award it.

Clearly the characters experiencing this bug are still incorrectly flagged somehow to straight up not receive ANY half-sparks. I will be opening a new ticket.