Missing Decor Item

(Genuinely unsure if this is the right topic category or not - but it’s about housing decor.)

I noticed when buying some items from a vendor in the housing neighborhood that one of them did not show up. It’s neither in my inventory nor in my decor “house chest.” To be fair to the system, I was rapid-clicking to buy some lower-cost plant decor in bulk (I’ve found that the shift-click to change amounts doesn’t work for these items). I wonder if the quick succession of purchases might have caused a glitch where something got missed.

I bought about a dozen of the different roses from Trevor Grenner in Founder’s Point, then some of the “Boxwood Bushes,” and lastly I tried to buy two “Silvermoon Sunrise” bushes. I already had one of those in my house chest, but wanted a few more - and only one of those last purchases actually seems to have processed correctly. Instead of 3 Silvermoon bushes in my house chest (2 + the one I had) I only have two in total.

The system messages in my chat window showed two purchases for that item, but I didn’t see the second one in my inventory, and I didn’t get credit for it in my house chest. I tried reloading UI, logging out and in again, switching to the character who actually “owns” my plot in Founder’s Point… and I even tried the item restoration tool via the customer support menu, but it didn’t show up there, either.

Any insights? Just a bug or glitch, maybe? I don’t mind it too much in this instance, seeing as it was only a small 25G item… but I’d be pretty miffed if I’d spent, say, 4500G to buy a fancy bed, or 30k bronze on a fountain for my timerunner - only to not have it show up. Hopefully it’ll be an easy fix, whatever it was that happened!

I am having the same problem today. I bought a lot of stuff last night before going to bed to use to decorate with today and I log in and nothing. When I went back to the vendor thinking maybe there was a server reset or something and click on the items, they say I have them in my inventory. I checked again and nope….nothing.

My purchase totaled more than a 25g item, more like a few grand in decor and design items, so I am a bit…concerned :slight_smile:

I wonder if others are having this issue…

This has happened to me and a friend multiple times. I was not clicking fast. I had 5 Silvermoon Beam Platform already and attempted to purchase more. I tried 4 times before giving up. It took my 200 gold, flashed a message that I recieved the items, but they did not show up in my house chest. So today I went back to another vendor and tried to buy the Stormwind Beam Platform instead. Same thing happened. I have spent just on these two items 300g that I won’t get back. I opened a ticket and they say nothing they can do but I can report a bug. This isn’t the first time it happened to me. It happened with flowers, and walls, and even in Legion Remix multiple times. I finally just gave up buying them.