Missing characters

Hey ive had a problem with missing characters on the classic era Yojamba. upon trying to log into the realm i could see on the server list Yojamba and a (10) next to it in the character list but when i signed into it there was 0. i can make a new character and it says (1) but i cant access my characters. I have opened a ticket for this and it resulted in them telling me to come here. I have updated drivers. scanned and repaired and even re installed the game. they said the characters are still there although i can access them on my account they said to report it as a bug so you could look into it more for me