Metronet Latency Issues at Peak Hours

Dragoon-malfurion · October 21, 2019, 1:27am

I didnt want to make my own thread but i have been having the same issues over the past week or so too. My pings are over 700 at this very moment for world and 800 home, always seems to happen after 7pm for me.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
EMG3425-Q10A.zyxel. com - 0	554	554	0	0	10	0
10.201.128.1 - 0	554	554	1	1	13	1
10.192.110.101 - 0	521	521	3	104	4306	4
69.174.129.152 - 0	554	554	3	3	11	4
eqix-ix-ch1.blizzard. com - 0	554	554	8	40	155	75
ae1-br02-eqch2.as57976. net - 5	474	454	333	545	632	579
be2-pe02-eqch2.as57976. net - 5	473	453	0	544	618	505
24.105.62.129 - 5	471	450	362	540	623	495
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Drakuloth · October 21, 2019, 8:48pm

Hey there Dragoon,

That actually looks like the issues may start nearer to us. What ISP are you on? I’d wager other players in your area may be having similar problems.

When you have this issue, does an alternate nework fix the problem? You can try a couple different ways to go to a different network:

Installing a VPN
Using a mobile phone tether
Trying at a friend’s house - one who uses a different ISP

Dragoon-malfurion · October 23, 2019, 12:45am

using a VPN doesnt seem to change anything and i use Metronet for my ISP. On this subject the exact same thing is happening or starting to happen tonight, it spiked real high then came back down. If it goes up and stays up again i will upload another WinMTR this time using a VPN before and after if able.

-----Update------

This is with no VPN at all, ill turn mine on and see if it changes this time.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
EMG3425-Q10A.zyxel. com - 0	672	672	0	0	6	0
10.201.128.1 - 0	672	672	1	1	13	1
10.192.110.101 - 1	668	667	3	7	1470	4
69.174.129.152 - 0	672	672	3	3	13	4
eqix-ix-ch1.blizzard. com - 0	672	672	8	15	770	12
ae1-br02-eqch2.as57976. net - 3	616	602	28	347	587	571
be2-pe2-eqch2.as57976. net - 3	612	597	24	337	579	549
24.105.62.129 - 2	628	617	65	356	586	550
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

----UPDATE----

With my VPN on and set to Chicago I am sitting at 12ms on both world and home with 0% loss anywhere.

------10-23-2019 UPDATE-----

here is that like clockwork. ping is over 1,000

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
EMG3425-Q10A.zyxel. com - 0	678	678	0	0	8	0
10.201.128.1 - 0	678	678	0	1	30	2
10.192.110.101 - 1	673	672	3	7	1809	5
69.174.129.152 - 0	678	678	3	3	33	3
eqix-ix-ch1.blizzard. com - 0	678	678	8	20	284	9
ae1-br02-eqch2.as57976. net - 4	586	563	287	527	665	515
be2-pe2-eqch2.as57976. net - 4	586	563	286	524	626	516
24.105.62.129 - 4	599	580	301	526	618	418
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Telarius-malfurion · October 25, 2019, 1:27am

Alt bump because no replies having same issue tonight.

Zungar-silver-hand · October 25, 2019, 1:34am

Is the second report above with the VPN on, or not?
Based on the IP addresses, it’s off, but is it?

Can we get a winmtr with the vpn in use?

Dragoon-malfurion · October 25, 2019, 1:37am

The second update i did not post a WinMTR because i had 0% loss while using my VPN. I only experience loss when not using my VPN.

This is from tonight also without my VPN.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
EMG3425-Q10A.zyxel.c om - 0	550	550	0	1	13	0
10.201.128.1 - 0	550	550	1	1	156	156
10.192.110.101 - 0	550	550	3	7	1092	5
69.174.129.152 - 0	550	550	3	3	11	3
eqix-ix-ch1.blizzard.c om - 0	550	550	8	62	401	29
ae1-br02-eqch2.as57976. net - 4	483	466	292	564	804	640
be2-pe2-eqch2.as57976. net - 4	479	461	265	553	786	632
24.105.62.129 - 5	471	451	265	554	779	624
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Zungar-silver-hand · October 25, 2019, 1:41am

That’s the hop that screams problems to me. It has one second latency spikes and it would be in your ISP’s network in all likelihood. Have you sent these results to your ISP?

Dragoon-malfurion · October 25, 2019, 1:45am

No i have not sent the results to my ISP but the only thing that has an issue is WoW and only after 7pm EDT

Zungar-silver-hand · October 25, 2019, 1:47am

Well, generally if the VPN fixes the problem, then the issue is the route your ISP is taking. If the issue is the route your ISP is taking, you’d take that up with your ISP.

Dragoon-malfurion · October 25, 2019, 1:48am

Drakulth already said it looked like the issue was on their end though.

Zungar-silver-hand · October 25, 2019, 1:51am

Is what he said, not that it was on their end.

Badice-stalagg · October 25, 2019, 1:51am

I have Metronet as well and i am seeing the spikes too starting at about 8pm est to 10pm est. I have already contacted them but they haven’t been out to look at it yet.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                 Bad-ICE -    0 |  724 |  724 |    1 |   19 |  589 |    1 |
|                             100.91.96.2 -   52 |  239 |  117 |    2 |   21 |  451 |    2 |
|                          10.192.110.179 -    0 |  724 |  724 |    1 |   19 |  568 |    3 |
|                            10.192.200.2 -    0 |  724 |  724 |    7 |   25 |  585 |    8 |
|                          69.174.129.152 -    0 |  724 |  724 |    8 |   26 |  564 |   18 |
|                eqix-ix-ch1.blizzard.com -    5 |  616 |  589 |  264 |  618 | 1375 |  686 |
|              ae1-br01-eqch2.as57976.net -    2 |  675 |  665 |   13 |  151 | 3741 |  361 |
|               be1-pe2-eqch2.as57976.net -    0 |  724 |  724 |   13 |  113 | 1073 |  484 |
|                           24.105.62.129 -    1 |  720 |  719 |   15 |  113 |  708 |  352 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Zungar-silver-hand · October 25, 2019, 1:52am

Your latency spikes start on your first hop, typically modem or router. The there’s lots of packet loss on the second hop. I’d definitely start with the ISP.

Badice-stalagg · October 25, 2019, 1:55am

They are suppose to be out here to look at it on Saturday, I’ll keep ya updated if they find anything Dragoon. I already tried bypassing the router and wired the connection last night, pretty much same. Thanks Zungar

Dragoon-malfurion · October 25, 2019, 1:57am

okay badice thanks

I submitted a query to my ISP as suggested and will update with the reply.

Drakuloth · October 25, 2019, 9:10pm

Hey folks,

I’ve seen a few reports of metronet issues over the past few days so I wanted to change the name of this thread and see if I can collect more information.

If you’re having latency issues on Metronet, can you please post the following information:

What time of day do you see problems?
Is the latency spiky, or consistent?
It’ll help if you can provide a winMTR test while the issue is happening. Use the IP address 24.105.62.129 for your host when running the test. Once you’ve got it exported, open the file and copy/paste it into your post.

If you have problems with posting the test due to a link error, go ahead and copy paste this into your next post, and replace “WinMTR goes here” with your test.

~~~~
WinMTR goes here
~~~~

Lopan-incendius · October 26, 2019, 8:15pm

Don’t have the winmtr test. But I had the same issues between 8-9pm EST, sometimes until 10. Latency was approaching 500ms and seriously delayed. Not spikes. Logged Saturday afternoon at 2pm EST. Latency was minimal but the play was super spikey, things would resolve 2-3 seconds after I enabled them. Did aoe grinding and saw each blizzard resolve itself maybe 5 seconds after cast. Logged off at 3:15 with same issues.

Badice-stalagg · October 26, 2019, 10:34pm

Just talked to MetroNet, they suggested the easiest thing to do first which is replace my router and call back if it happens again. shocking…

Airese-alleria · October 27, 2019, 10:34pm

Thank God that I found this thread. I use Metronet as well, and I do experience severe lag issues usually around 10 pm est (could also be around 9 to 11pm ball park).

I am trying to remember when this issue first started. I think it was after Blizz fixed lag/stutter issued (introduced after 8.1.5). I don’t think this matters.

Airese-alleria · October 28, 2019, 1:53am

EDIT: The result is posted below.
EDIT#2: Just want to point out that Home latency was below 20ms throughout the night. World Latency was the issue.

I used WinMTR and I can’t copy and paste because it has links in it.

Started happening again at about 8:30pm est. I was in the Eternal Palace raid when this happened. After I ran the test. The latency spiked up to 2k ms.

Please help. It’s been going on for about, I would say, more or less a week.