It might be time to revisit some of what’s in this thread some more.
While there have been improvements in areas, such as the road map discussed above there are still some glaring areas of poor to outright terrible levels of communication and engagement.
The biggest area that I see everywhere is the community clamoring for feedback and information on class tuning, or more specifically lack thereof. Lately I hear A LOT of the people I play with complaining at a level I haven’t heard in a long time. People leaving the game as a result and talking seriously about leaving. This loud chorus of questions around classes is for the most part being met with out of touch meaningless changes followed by crickets.