Hello everyone, I was wondering if anyone is suffering from this issue as well:
Every now and then I would be playing and the screen freezes for about 5 seconds.
After that it’s a black screen which would last for about 2 seconds and then it’s either back to the game regularly or a client crash (the game icon appears below in the desktop but it is not accesible anymore and I’d need to end the task).
The only clue I have found is a text file within the Logs folder named ‘MemoryLeak’ containing the words ‘Shutting down’.
That log file is normal. We all have that one. Mine says the same. I have no issues.
Would need to see the Dxdiag, all of it, even the Windows error reporting at the end.
It seems like you are having issues with video, then windows re-initializing the video driver and it either succeeds or fails, and you get dumped from the game.
I have an older system.
Phenom II X4 B93
8 gig
Rx 590 20.4.1
I started experiencing this since the last update - big surprise there [not]
So here is my initial troubleshooting process.
Check if you have more than one instance OR hidden instance WoW running - The hidden one will eat it like self-expanding foam into your ram no matter how much you have installed
Run Windows update - yeah they like implementing the latest OS tweaks
Update drivers - yeah it is surprising what gets borked when windows does an update.
Run SFC /Scannow - Oh look windows breaks itself
If you have stuff broken that SFC could not automatically repair then run the DISM Command-line Tool - there are plenty of online tutorials if you have to do this - it is not hard but can be scary for those who know zilch about their computer
The hidden instance running in the background was my issue.
Yeah this filled my 32GB and borked my playtime for the day.
I still don’t know the WHY but now know to check my Task Manager when things get flaky.
Your problem seems to be atieclxx.exe. Its a AMD issue. This is not a essential Windows file and is known to take up resources. It can be safely removed without affecting other system processes. To remove it, run Msconfig, and disable the process through the ‘Services’ tab.
you are getting bluescreen crashes. this can be a few different things, but troubleshooting it can get complicated as the cause can be a variety of hardware or software problems which is outside of the scope of blizzard’s support. that doesn’t mean you might not be able to find some help from players on here though.
as junna said, it sounds like your video card is crashing and then either restarting successfully or shutting down. have to be suspicious your gpu or related hardware went bad, but this can be software also so lets start there.
this can be caused by bad drivers - I would remove your drivers using DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html and then reinstall a fresh copy of the newest ones. if that doesn’t work you might try installing the next older driver. Beyond that, we’d want to look at your windows install or software conflicts, then start testing your temperatures, ram, etc. It is possible to gain more information from windows about the cause but that’s beyond what I know.
I found that exe to be ‘ATI External Event Utility for Windows’.
I’ll attach a screenshot. Would you say I have successfully removed it?
https: //imgur. com/OaspnAu
Thank you for your response. This issue started happening when I switched video cards. My old R7 370 died on me and I got a new RX570. The tech guy tested my computer with an Nvidia card to confirm my R7 was indeed dead, buy I run DDU from safe mode on both AMD and Nvidia drivers before installing the lastest AMD drivers (these people had left Nvidia drivers installed, never bothered to clean them up).
In that case we should be focusing on the gpu I imagine. Can you remove the card and re-seat it? Maybe into a different motherboard slot if one is available?
Is it possible that where you got the gpu from would be able to assist you?
I’m still well within the one year warranty, so I would think asking for a new card is within reason (you never know what they can come up with though).
I still need to discard Evandas’ possible solution.
I don’t see any reason to think that is causing you a problem, while the app has crashed, it is not listed under your bluescreen crashes. You can probably remove it by uninstalling the amd software other than the driver, and if necessary running DDU and reinstalling the driver only.
Didn’t force me to restart the game, but went back to it after the black screen.
SFC /Scannow didn’t throw any errors. I’ve already run DDU from Safe Mode, but I guess I can do it one more time, just in case. A full PC format is also on the table, I guess.
I am pretty sure this is related to the ongoing memory leak issues, i men, there are hundreds of posts on both US, EU and even BR forums about those, and people are reporting RAM usage of upwards 16GB, i myself have seen wow using 12GB on my machine. And not even in it’s wildest dreams could the wow client ( even with dx12 ) use that much ram effectively.
uh, no. and i don’t see hundreds of posts about memory leaks on these forums. in fact i don’t actually see any posts about memory leaks except this one, which is pretty likely a bad video card or related hardware.
