Maintenance

Community General Discussion
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In previous years (especially during vanilla and BC and some Wrath) I was probably one of the most vocal people about being dumbfounded by how horrible and slow server maintenance was on a weekly basis. If you weren’t around back then, 8-12 hour maintenance every Tuesday was pretty common, and extended maintenance was too.

But in recent years I can’t even remember the last time the servers were down for more than a couple hours at a time.

I dislike a whole litany of things about what Blizzard has been doing across all it’s IP’s but one thing they’ve done 1000% better in the recent years is mainteance (or more accurately, lack of)

So, great job on that front Blizzard. Very well done.

[This thread has been closed before conversation could devolve even further. - Forum Moderator]

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Can I be reimbersed 8 hours of my game time for this overly long maintenance?

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It’s easy to have short maintenance times when you leave everything broken.

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So you want to be reimbursed 17 cents? Are you really that bad off? Why not find something to do and come back after the maintenance is over?

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If only some of these people knew of the maintence times of 04-08.

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Not just you. Untold millions of customers, charging them 8 hours when they can’t play - that’s a HUGE chunk of money.

For every 1 million customers - 1 million X 8 hours = 8 million hours.
30.4 days / month * 24 hours = 729.6 hours / month for one person
8 million hours / 729.6 hours per month = 1370 monthly subscriptions
1370 * $15 = $20,550.

I don’t care what their TOS says: for every million subscribers, when they take servers down for 8 hours and do not reimburse, they’re ripping off the community of $20,550 dollars for every million customers to not be allowed to play the game.

Sounds like a great racket to me. 5 million customers? You get to rip them off for $100,000 paying you for the 8 hours you take it down and they can’t use the servers.

If they need to take it down because of a problem they’re having, fine. Bliz can take servers down as long as they want if they have problems with their infrastructure - but to make everyone else pay tens of thousands of dollars, (if not hundreds of thousand dollars) for it is the joke. More of a joke that people defend the practice.

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I remember the maintenance times of WoD’s launch, where the game was unplayable for around a week.

It’s unfortunate, but due to the difficulties last week, these sort of things are usually for the best.

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LOVE it Jaina. Thanks.

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I LOL’d at this ty

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Thank Crendor, he’s the hilarious content creator XD

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You’re one of those people who demands a refund from the restaurant after eating most of your plate.

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No, I’m the one who notices a company charging everyone something extra for something they didn’t receive at all, that most customers won’t notice, but will net the company potentially hundreds of thousands of dollars every time they do it.

Then of course being told “Oh, it’s not much money out of your pocket - why complain?” or “Do you complain about not eating all the food you paid for too?”

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…but that isn’t how it works.

Blizzard doesn’t get $100k in their pocket because the servers were down.

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Maintenance time doesn’t count toward your game time

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I’d rather have long maints and a decent game, than a garbage game with quick maints.

OMEGA

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LOL. They wouldn’t if they reimbursed their millions of paying customers for the downtime of their servers.

You know, like the times they do happen to reimburse for the downtime of their servers, while times like this they refuse to.

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So if they took servers down for maintenance for 10 days while you paid for 30, would you still be here claiming this? Please tell me you wouldn’t.

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But its still not how it works.

Blizzard does not get to add 100k to their revenue for the quarter because servers were down for maintenance.

I paid nothing extra.

Their revenue stream remains exactly the same.

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Yes, I would. Because that 10 days wouldn’t be taken out of the 30, i’d still have 30.

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