Any response from Blizzard???
The only to actually create urgency for this issue is to cancel
8 Likes
^ Everyone should cancel subs⌠Already have.
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So frustrating. Iâll bet they donât have any older machines much less older machines with older OSs to test on. Theyâre probably flying blind.
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I have updated my iMac to 11.7.3, canât go beyond that and right now I cannot afford a $1800 mac for a game. Thatâs the price for a 2020 iMac. A refurbished 2018 is around $350 but I know for experience that in 2 years itâll be old and Blizzard might come with a new update that will require faster and more potent computers. Whatâs really frustrating is that 2 days ago I was able to play without problems.
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basically what we know already. Yadayadayada âWe are aware and looking into this, upgrade to Monterey or Ventura if possibleâ
But the EU-Support seems to be more active, they got a couple of blue posts, spanish speaking one as well.
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Really hoping for a fix soon! Just adding another voice to let them know there are lots of us waiting. 
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really hoping to play this game i pay for soon⌠one more in the q
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The cause has been identified and now itâs just a matter of convincing live ops a fix thatâs mac specific is important enough to do a straight to live rush. (they only put a rush on new builds for most serious of issues, otherwise they usually stage/test fix on ptr first then sync it to live after a couple days)
So basically, youâre about to see just how important mac only issue is.
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Iâm a forum noob. Do you work for blizzard? How do you know they found the cause?
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Tell 'em if they take a few days they owe us an extra vault, free game time, etc etc. A few days could be the next reset! Thatâs too long.
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Sooo this is what I got from BlizzardCS on the issue with MacOS logging issue:
Greetings,
Thank you for your patience while we looked into your issue for you during this longer than normal wait time. Due to multiple product launches in short succession, we have a higher than normal ticket queue. Weâre working as hard as we can to get this under control now. In an effort to get the majority of players assistance as quickly as possible, we wanted to send you an automated message which may help with this lockup/crash issue to prevent you from waiting too long to reach an agent. This is being sent due to the category that you submitted your ticket under, but if it does not describe your issue, please reopen the ticket with new copies of the files requested in the second half of the reply.
Before talking about troubleshooting, please note that if your contact is about Call of Duty products, Blizzard customer support is unable to assist with this type of contact. We can help handle payments, Battle.net account issues, and any errors with installation and patching, but thatâs the extent of the help we can provide. Once the game data is installed on your PC, anything with the game client such as crashing needs to go to Activision for support. The reason for this is that itâs their game, and theyâll be the most familiar with known bugs and what sorts of things might cause this problem for you. If you suspect the problem is due to a bad installation, you can attempt to repair or reinstall the game, but beyond that please use the link below to contact Activision for help.
For issues with the battle.net application failing to launch, locking up and becoming unresponsive, or crashing, we usually find that a few specific things cause the vast majority of problems. Usually this is going to be caused by an out of date program (drivers, an operating system, or security), a conflicting program, or an issue with the application being corrupted. Our best tips for fixing this are listed at the article below. If the first set of steps donât fix you up, click the expandable âcarrot menuâ for more advanced troubleshooting.
This should help you resolve the problem, but if not, weâll need some more information to help you identify the problem. Please create a new copy of your system files. PLEASE NOTE: our system automatically deletes files over a certain age, so including fresh files is critical to having the issue resolved as soon as possible.
If you attach these to your ticket and reply with the exact error code you currently receive (if any), we can look for more options. We appreciate you once more for bearing with us during this launch. Should you need more help with this error, please donât hesitate to reopen this ticket and someone will assist you as soon as humanly possible.
Links would probably workâŚif I was on a PC. So now I guess we keep paying to wait. (sorry, no Blizzard links were allowed to make this post)
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I got this as a reply to my ticket :
Iâm one of the specialist technical support Game Masters at Blizzard. Thanks for getting in touch and letting us know about the crash.
I can understand that this is frustrating. Iâve looked into this for you and the issue you encounter is a bug, that is already being looked into by our developers.
Some players say it helps updating the Mac OS to Monterey (12.0) so you may want to try this.
If you rather not update your operating system, we can only ask you to be patient.
I hope these steps resolve the issue for you and I wish you a great day.
Should you have any other questions or concerns, please do not hesitate to contact us again.
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Same Issue here. I followed ALL Trouble Shooting Steps provided by Blizzard. NothingâŚ
IMAC (Retina 5K, 27Inch)
Processor: 4GHz Quad-Core INTEL CORE i7
Memory: 32GB 1600MHz DD3
Graphics: AMD Radeon R9 M290x 2GB.
7398C424-C373-4C1E-A1A8-067D8059B0BD
I have direct lines of communication. I donât work at blizzard but work directly with them to test things and give feedback. Iâm also pretty good at guessing causes and in this case I was pretty much right. The cause was client accessing an api that doesnât exist on macOS below 12.x or higher. Itâs another one of those situations where a design that isnât considering apples update policy added something to game without recognizing itâd break older OSes on macOS (cause this typically doesnât happen on windows side).
Microsoft doesnât cut off support for last version of OS immediately upon release of new one like apple does. Like as soon as 13.x shipped 12.x was dead in water outside of security fixes. No bug fixes, no driver updates, no back porting of api changes. Where as windows 10 gets top notch support despite fact 11 is outâŚ
Basically, designer added something that couldnât run on old macOS versions but could run on old windows so it was missed by QA regression testing because mac testing leaves much to be desired because again mac support is pretty skeletal.
What theyâll likely do is add a macOS specific check that says âif macOS version old, donât try to load this missing apiâ which will result in no longer crashing but likely whatever visual that needs this new api to be invisible or look funny to users not on latest macOS (which in itself may not be ideal but at least it runs).
At end of day, apple does put developers in a tough spot with the way they rapidly deprecate old OS versions AND hardwares access to new versions. âoh so you havenât bought a new mac in 5 years? no more OS updates for you, but also weâre not gonna update the old OSes either to ensure you can still run latest software, so you better just buy a new macâ. thatâs apples bottom line and I donât fault blizzard or any other dev for issues this causes.
Of course that said, I still prefer macOS because itâs where my productive environment is. The software I like (such as BBEdit) is at.
I will say this, people who are holding out on updating macOS, who CAN update macOS, should probably do so sooner or later, at least up to 12.x. I can understand avoiding ventura a little longer while it irons out some issues, but being on 10.14, 10.15, 11.x, will be a significant hold back as wow and other applications move away from these OS versions.
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Well, itâs hard to see if itâs âimportant enoughâ from a companyâs perspectiveâŚbut I imagine a lot of people here have been working hard during Dragonflight to get ahead in PVP and PVEâŚand vaults are really important for thatâŚI would hope that the importance to the players is taken into account, especially some of us that have been playing well over a decade and a half as loyal customers and fansâŚ
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Understand your point, but wouldnât it be nice if a âBlueâ would provide a response on the issue. Right now frustration is building with clients, due to a lack of response is equating to a lack of concern. I miss the days of Ghostcrawler and the other blue posts that kept the players in the loop. The âitâs not our problem, but somebody elseâsâ is a horrible way to work the issue. This is a global multi-billion dollar company not the start-up from the 90âs. Even back then Blizzardâs customer service was more engaging with the client. Ahhh, the good oleâ days. Just making a point in the discussion.
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Theyâve given 3 responses, with latest being this morning. The thread just moves so fast they get buried. See that blizz button on right? you can click it and move between blizzard replies to find them easier. Is it as verbose as mine? no, but thatâs cause CS is usually not as well informed as the tech mvps or actual developers because theyâre spread thin too, between MANY issues. Gotta remember ABK downsized them too not long back and theyâre also often spread thin. :\
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so when are we going to stop hearing excuses and get the result? thereâs a saying⌠excuses are just like a***holes everyones got one.
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